AI in Customer Service: Your New Frontline Ally

Table of Contents1. Top AI Innovations in Customer Service2. Key Benefits of AI Customer Service3. […]

AI Agents 101: Everything You Need to Know

Table of Contents 1. AI Agents in Customer Service and Their Roles 2. Types of […]

Top 13 Help Desk Software & Ticketing Systems

Table of Contents 1. Help Desk Software: An Overview 2. Understanding Help Desk and its […]

Customer Support with Smart Ticketing Systems

Table of Contents 1. What is a Ticketing System, and How Does it Work? 2. […]

How to Build Customer Service Chatbots and Improve Support Automation?

Table of Contents 1 . A Chatbot for Customer Service: What Is It? 2. Chatbots […]

AI

AI in Customer Service: Your New Frontline Ally

Table of Contents 1. Top AI Innovations in Customer Service 2. Key Benefits of AI […]

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AI

AI Agents 101: Everything You Need to Know

Table of Contents 1. AI Agents in Customer Service and Their Roles 2. Types of […]

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Help Desk Software

Top 13 Help Desk Software & Ticketing Systems

Table of Contents 1. Help Desk Software: An Overview 2. Understanding Help Desk and its […]

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Ticket Management

Customer Support with Smart Ticketing Systems

Table of Contents 1. What is a Ticketing System, and How Does it Work? 2. […]

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Chatbot

How to Build Customer Service Chatbots and Improve Support Automation?

Table of Contents 1 . A Chatbot for Customer Service: What Is It? 2. Chatbots […]

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Voice Bots

Why You Should Invest in Voice Bots for L1 Support

An iconic episode from Game of Thrones that had viewers at the edge of their […]

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Customer Service

Customer Service Automation: Key Benefits, Strategies, and Future Trends

Table of Contents 1 . What Is Automated Customer Service? 2. Benefits of Automated Customer […]

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Customer Service

Customer Service Management: Benefits and GenAI Solutions

Table of Contents 1 . What Is Customer Service Management (CSM)? 2. ​​Why Is Managing […]

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Customer Service

Customer Service Essentials: Importance, Benefits, and Automation Strategies

Table of Contents 1 . What is Customer Service? 2. What is the Importance of […]

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Self Service

A Practical Guide to Customer Self-Service: Benefits and Best Practices

Table of Contents 1 . What Is Customer Self-Service? 2. Benefits Of Providing Customer Self-Service […]

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Alternatives

13 Must-Know Zendesk Alternatives for 2024

Table of Contents 1 . 5 Reasons to Look for Zendesk Alternatives 2. 13 Best […]

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Ticket Management

Top Features to Look for in an Effective Ticket Management System

Table of Contents 1 . What Is a Ticket Management System? 2. Why Do Companies […]

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Call Center

Contact Center Automation: Importance, Strategies, And Examples

Table of Contents 1. Understanding Contact Center Automation 2. Benefits Of Contact Center Automation 3. […]

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Customer Experience

What is a Customer Experience Platform ? A Practical Guide to Choosing The Right Tool

Table of Content 1 . What Is A Customer Experience (CX) Platform? 2. Customer Experience […]

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Customer Service

Find the Best Customer Service Software for Your Business: Top 17 Tools

Table of Contents 1 . Comparison of the 17 Best Customer Service Software 2. What […]

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AI

The Importance Of AI-Driven Solutions for Better CX in the Energy Sector

Table of Contents 1 . Challenges Energy & Utility Customers Are Facing Today 2. The […]

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AI

AI Voice Bots: An In-Depth Guide and How to Use Them in 2024

Table of Contents 1. What is a Voice Bot? 2. What is the Purpose of […]

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Chatbot

5 Steps to Create a WhatsApp Chatbot: A Quick Guide with Pro Tips

Table of Contents 1 . Why Businesses Should Consider Using WhatsApp Chatbots 2 . How […]

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Self Service

DIY Delight: Why We Customers Love Self-Service

Table of Contents 1. Self-Serve Solutions vs. IVR Queues 2 .The Benefits of AI-Enhanced Self-Serve […]

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What's New

G2’s Seal of Excellence: Kapture CX Leads the Way in Customer Experience

At Kapture CX, we take great pride in providing our clients with creative solutions and […]

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Artificial Intelligence

Personalized, Proactive, and Efficient: The GenAI Advantage in CX

Table of Content 1 . The Evolving Role of Chatbots 2 . The Future of […]

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NPS

Net Promoter Score 101: A Comprehensive Guide for Businesses

There are several factors that businesses consider when calculating profitability. One aspect that companies cannot […]

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CX

Crafting a Compelling Business Case for CX Technology

Customer experience is no longer a mere buzzword, it is in fact a critical factor […]

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AI

Enhancing Customer Experience for Payment Processors with Gen AI

Each time we make a UPI payment, imagining a time without them becomes harder. From […]

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AI

The Power of GenAI Knowledge Base: A Revolution in Information Access

Changing with the times to meet demands is imperative for any business that wishes to […]

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Customer Support

Auto QA : Automating Your Customer Support Quality Assurance

Imagine yourself as a customer service representative at a popular online retailer. The holiday season […]

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AI

Smart Surveys, Smarter Insights: AI in Customer Feedback

Most businesses aim to secure customer loyalty by offering top-notch support and experience. This can […]

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Social media

Why Social Media Matters More Than You Think

The rise of social media has fundamentally changed the customer service landscape. While brands can […]

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AI

Revolutionizing Lending CX with Gen AI

Digital lending is a burgeoning industry, with billions of dollars being lent out to consumers. […]

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CX

How to Overcome CX Challenges in 2024?

Imagine two companies; Alpha and Beta. They operate in the same industry, and provide similar […]

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Customer Service

Beyond Amenities: Why Customer Service is the Key to Unforgettable Hospitality

The travel itch is contagious! Whether it’s luxurious getaways or budget backpacking adventures, a surge […]

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Artificial Intelligence

The Powerhouse Behind Exceptional Service: Agent Assist with GenAI

Imagine you’re stuck at an airport with a lost boarding pass. Traditionally, you’d wait in […]

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Customer Service

How Persona-Based Surveys are Changing the Game?

Table of Contents 1 . The current scenario with survey feedback 2 . Why Persona-based […]

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Self Service

Transforming Customer Service: The Power of Self-Serve Solutions

Amidst an online shopping spree, a notification suddenly appears, prompting you to change your debit […]

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CX

Dear CEOs, Here’s How Your Chief Customer Officers (CCO) Can Help You!

The Chief Customer Officer (CCO) role has never been more critical. Whether called the Chief […]

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Customer Experience

Build Customer Loyalty, Reap Profits

Picture this: You walk past a sea of coffee shops, each with tempting offers – […]

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CX

Empowering Travelers with Optimal CX Strategies

The boom in the travel industry is evident. The urge to travel, explore places, and […]

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Customer Experience

Elevating Customer Experiences: Guide to Choosing the Right CX Vendor 

A customer’s experience with your organization is a journey characterized by twists and turns, where […]

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Customer Experience

Customer Service Expectations: Prioritizing Efforts to Deliver the Best CX

Every single touchpoint between a business and its customers is an opportunity to deliver a […]

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Customer Support

The Crucial Role of Customer Support in Travel

A customer’s journey with your business doesn’t end at buying the ticket. It begins there […]

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E Commerce

Power Moves for Exceptional Ecommerce Support

In today’s hyper-connected world, where every interaction leaves an indelible mark, the axiom that ‘the […]

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Travel

Customer Service in Travel: Top Complaints and How to Solve for Them

Travel is one of life’s joys. Being able to get away and just be somewhere […]

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Customer Experience

The Winning Formula: Tech & Support in the Digital Age

“Compelling customer experiences — physical or digital or both — start with compelling customer understanding. […]

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Customer Experience

6 Customer Experience Trends for 2024 & Beyond

Table of Contents 1. Widespread Adoption of Self-Serve 2. Emergence of CX as an Intelligence […]

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Customer Support

Unveiling the X-Factor: What Clients Truly Value in Exceptional Customer Support

If cracking the code for a happy customer is on your mind, this blog has […]

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AI

How Kapture CX Outshines DIY AI

OpenAI has revolutionized the way companies think about AI. What was once considered a mysterious, […]

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CX

The Ripple Effect: 5 Ways in Which Quality Customer Support Can Enhance Business Value

Have you ever stopped using a grocery delivery app after receiving rotten vegetables? Or felt […]

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AI

The Bot Revolution: To Bot or Not to Bot?

In an era driven by technological advancements, the role of artificial intelligence (AI) has become […]

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Travel

CX to play a pivotal role in shaping the future of travel

“Customers may forget what you said, but they will never forget how you made them […]

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CX

Bet on a vertical-focused CX strategy to stand out instead of fitting in

Coming up with a business idea is all a cakewalk until the reality sets in. […]

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AI

Managing support in e-commerce during the holiday season

Ho-Ho-Ho, ‘Tis the season we’ve all been waiting for! As the holiday season approaches, people […]

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CX

Importance of CX in building loyalty and retention for e-commerce brands

In the dynamic realm of e-commerce, where choices are abundant and attention spans are fleeting, […]

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Internal Chat

Empower support teams to collaborate better – Internal Chat

In the dynamic landscape of customer support, effective collaboration among team members is pivotal for […]

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AI

Leveraging AI to elevate CX in the e-commerce landscape

In recent years, the e-commerce sector has made significant advancements. The convenience of receiving a […]

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Artificial Intelligence

What is the future of AI in customer service?

It’s fair to assert that AI, particularly within the customer service sector, is not just […]

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Artificial Intelligence

How does AI increase efficiency in customer support?

A study from Stanford and MIT found that using AI in customer service makes agents […]

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Artificial Intelligence

Will AI replace human customer support agents?

“Augmented intelligence is all about people taking advantage of AI” –– Svetlana Sicular, research vice […]

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Customer Service

Qualitative And Quantitative Feedback – Key Difference & Importance

Customer feedback is important. Not only to improve upon your products but to know what […]

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Customer Support

Closing the Gaps Across the Customer Support Lifecycle to Deliver Superior CX

Your business is significantly impacted when you use feedback from customers to enhance the customer […]

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Customer Service

Mastering the Art of Quick Response: Handling Large Support Ticket Volumes with Ease

A rise in the number of customers for a business comes with an increase in […]

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Customer Service

Five ways to prevent contact center burnout and reduce turnover rates

It can be difficult and stressful to work in a contact center. Employees may become […]

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NPS

Converting Negative NPS Scores into Positive Change: Strategies for Improvement

While a positive Net Promoter Score (NPS) is a coveted indicator of customer satisfaction, a […]

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Feedback

How To Turn Your Customer Feedback Into Actionable Insights?

It is of the utmost importance for businesses seeking growth to keep an eye on […]

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Feedback

Boosting Customer Feedback Participation: Proven Tactics for Increasing NPS Survey Responses

Customer feedback is a goldmine of insights that can fuel the growth of a business.  […]

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Inventory Management

How To Improve Inventory Visibility?

For your business to thrive, improving inventory visibility is crucial. Excess inventory ties up capital, […]

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Security

Why Data Localization is Essential

Data is one of the most important currencies in today’s environment. This is because most […]

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What's New

Kapture CX Secures $4 Million to Fuel AI-Powered Customer Support

Amid the AI revolution, Kapture CX Secures $4 Million Investment from Cactus Venture Partners Cactus […]

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Security

Keeping Customer Data Confidential with PII Encryption

Data leaks and cyberattacks are becoming increasingly regular these days. Businesses use customer information for […]

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Airlines

Why Proactive Customer Service is the Key to Soaring in the Airline Industry

One of the many sectors that should have a laser-like emphasis on customer experience is […]

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Customer Service

How to Supercharge Your Automation in Customer Support for Better Efficiency?

With the rise of automation technologies, organizations can now enhance their customer support operations by […]

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Customer Service

Scale Customer Support Without Compromising on Quality

As your business grows, so does the demand for customer support. It can be challenging […]

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CX

FAQ Vs Knowledge Base: What you Need to Know

In today’s digital age, customers expect quick and easy access to information about the products […]

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CX

Why Agent Assist is Essential for Contact Center Operations

Contact centers are more than just a place to answer calls; they’re the primary communication […]

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Customer Service

How to Build Customer Empathy?

Empathy is a crucial element in building strong relationships with customers. It helps to create […]

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Customer Service

Positive Customer Service Phrases that Support Agents should Use

In the customer service industry, the language that support agents use can have a significant […]

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B2B

How Enterprises use Chatbots in Customer Support

The use of chatbots in the enterprise has grown tremendously in recent years. Organizations across […]

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CX

Customer Feedback: Why is it important to your business?

Customer feedback is one of the most valuable sources of information for any business. It […]

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Customer Service

How to Seamlessly Communicate with Dissatisfied Customers?

Dealing with dissatisfied customers can be a challenging task, but it’s an important part of […]

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Customer Service

Introducing: JIRA Integration with Kapture

Are you tired of juggling multiple tools and struggling to keep track of customer support […]

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CRM Software

Getting Started With Kapture? Here are 5 Features That Will Save Your More Time

Keeping up with client expectations is critical to your organization, which means your support operations […]

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Customer Data Management

CX Acceleration: Here Is How to Do It Right

Ever wondered what is that one thing that can help you be your customer’s first […]

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Chatbot

10 Essential Chatbot Features That Make Customers Love Your Bot

Table of Contents 1 . Essentials for a Successful Chatbot 2. Why does your business […]

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Customer Service

Hyper-Personalization: The Next Wave of Customer Experience

In today’s competitive market, consumers hold immense power. Their reviews and experiences, positive or negative, […]

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Business Intelligence

Top 9 Reasons Your Business is Losing Customers

Today’s informed customers hold the power. Easy access to information equips them to make smarter […]

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Customer Service

The Art of Personalization in Customer Service

When it comes to customer service, today’s customers have high expectations. They want immediate resolution […]

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Customer Service

How To Maximize E-Commerce Customer Service

Ecommerce has experienced the greatest boom in the last decade, and one of the industry’s […]

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Help Desk Software

10 Innovative Features of Helpdesk Software That You Need

Feeling overwhelmed by the sheer number of features offered by different help desk software options? […]

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CRM Trends

12 Tips to Maintain a Positive Attitude in Customer Service

Customer service agents can positively influence customers in so many ways. Let’s talk about some […]

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Call Center

What’s First Response Time in a Call Center and How To Improve It?

Responding fast to customer queries makes all the difference in delivering outstanding customer service. There […]

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Live chat

8 Key Live Chat Metrics & KPIs to Measure for Improving Customer Service

Good customer service is the outcome of teamwork where various customer support teams work seamlessly […]

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