Vikas Garg
Vikas Garg, CPO and co-founder of Kapture, is a tech visionary focused on transforming customer experience through AI-powered solutions. With a deep understanding of AI and automation, Vikas works to bridge the gap between technology and exceptional customer service.
» More blog posts by Vikas Garg:
Positive Customer Service Phrases that Support Agents should Use
In the customer service industry, the language that support agents use can have a significant […]
How Enterprises use Chatbots in Customer Support
The use of chatbots in the enterprise has grown tremendously in recent years. Organizations across […]
Customer Feedback: Why is it important to your business?
Customer feedback is one of the most valuable sources of information for any business. It […]
How to Seamlessly Communicate with Dissatisfied Customers?
Dealing with dissatisfied customers can be a challenging task, but it’s an important part of […]
Introducing: JIRA Integration with Kapture
Are you tired of juggling multiple tools and struggling to keep track of customer support […]
Getting Started With Kapture? Here are 5 Features That Will Save Your More Time
Keeping up with client expectations is critical to your organization, which means your support operations […]
CX Acceleration: Here Is How to Do It Right
Ever wondered what is that one thing that can help you be your customer’s first […]
10 Essential Chatbot Features That Make Customers Love Your Bot
Table of Contents 1 . Essentials for a Successful Chatbot 2. Why does your business […]
Hyper-Personalization: The Next Wave of Customer Experience
In today’s competitive market, consumers hold immense power. Their reviews and experiences, positive or negative, […]
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