A customer self-service portal is a platform that enables organizations to deliver customer help on a large scale by allowing consumers to solve their own problems rather than depending on direct engagement with a customer care representative.
Brands delivering a superior CX with us.
A customer self-service portal is a platform that enables organizations to deliver customer help on a large scale by allowing consumers to solve their own problems rather than depending on direct engagement with a customer care representative.
Deeply integrates with third-party applications to empower your customers to view, track and modify orders on their own.
Promotes collaboration and communication among customers, helping one another in resolving queries they may have faced earlier.
Centralized knowledge hub containing all the content like FAQs, articles, videos, etc that can assist the customers to answer their own queries.
AI chatbots are extremely effective at assisting customers 24 hours a day, automatically resolving issues without human interaction, and providing help to several customers at the same time.
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Built a great customer service experience for your customers
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Improved customer satisfaction Self-service accomplishes this by offering people control and quick access to information and answers. Routine queries do not need to be escalated, saving customers time and effort.
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Self-service platforms free up agents to tackle more complicated encounters, that can be handled with empathy and understanding, for a more personalized resolution.
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Customers who have the means to find answers to their questions on their own are more like. This is great news for you since it means fewer support tickets and more time save.
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Collect information like name, number, or other details from customers
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Enlighten them with solutions using FAQs, articles, or videos.
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Deliver them 24/7 customer support
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Answer general questions of the customers
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Empower customers to return or replace orders
Collect information like name, number, or other details from customers
Enlighten them with solutions using FAQs, articles, or videos.
Deliver them 24/7 customer support
Answer general questions of the customers
Empower customers to return or replace orders
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Start a conversation with a third party about a customer’s issue without leaving the platform and keeping it connected with the ticket raised by the customer.
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Effortless user interface for your agents so that they can resolve customer queries quickly and efficiently.
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Seamless and fast integration with all third-party platforms for a better customer experience
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A manager that delivers 24/7 customer support to you and gives personal attention to all your issues and queries.
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Access all the required information via a single platform for a smooth learning process.
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Assigns the tickets to the specialist agent to resolve the customer’s issue quickly and smoothly.
"A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here."
"The enquiries needed to be urgently integrated in a cohesive manner and Kapture's software has been a total gamechanger"
"Reduced overall response time backed by Kapture's technology and automation"
Customer self-service refers to any action in which the customer accomplishes work on their own without the aid of customer support agent. Customers choosing their own goods to browsing an online help centre for solutions to their problems are all examples of self-service.
Here are list of some benefits that you get after implementing a customer self serve portal in your customer service.
- Cost Reduction
- Faster Service
- Reduce Customer Churn Rate
- Self-Help Option
- Improve Customer Satisfaction
Some examples of self service methods are-
- FAQ page
- Knowledge base or help center content
- Community forum
- Mobile app
- AI-powered chat and messaging
- Automated call center
The listed below can called as sign of good customer self service portal-
- Customers get faster access to the answers and information they require.
- Customers may take control of their experience by making adjustments without having to call or email.
- When required, provides a simple method to contact a live customer care personnel.
- Allows customer support representatives to answer more complicated queries and engage in more meaningful discussions.
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