Kapture’s powerful yet simple knowledge base will raise the bar for better customer communication and innovative customer service. Our modern knowledge base is built to promote better and faster decision making, quicker resolutions through improved organizational agility to ensure a delightful customer experience, above all else.
When you’re equipped with a modern and comprehensive knowledge base, you are always empowered to foster:
A knowledge management system is a software implemented by businesses to manage documentation like frequently asked questions (FAQs), company policies, and other important data containing streamlined product information easily accessible to employees and customers.
For example, with the help of a proper knowledge management system, even a new agent can go through the training videos, articles, presentations and more to know how to handle the customers and resolve their issues.
.png)
Explicit knowledge refers to any information that may be documented, stored, and shared with others. It is easily transferable to customers and employees.
.png)
Implicit knowledge consists mostly of learned abilities or expertise, obtained by applying explicit knowledge to specific scenarios. It is well-defined as public interactions, traditions, ideas, and talents that are not categorized and cannot be simply expressed.
.png)
Tacit knowledge includes everything a person knows how to achieve but does not always know how to describe or has taken the time to write. It may be characterized as talents, ideas, and experiences that people have but do not write down or easily capture.
.png)
Add responses to the most relevant and commonly asked consumer questions to save everyone’s time.
.png)
Create and manage the workflow of your bot according to your business requirements.
.png)
Stuck with a question asked by a customer? Just ask the AI-powered bot and it will fetch all the data related to the query from the knowledge base for a smooth customer experience.
.png)
Our simple and smooth user interface makes it easy for employees to navigate and obtain impromptu information that improves the quality of customer service.
.png)
Find all the information you need and view search results just by typing a few keywords on the knowledge base, in one place and customers can leave happy and satisfied with the end results.
Kapture's KMS is very simple, Companies that use don’t have to spend time on training or hunting for the information and tools they require. Pace up and accomplish goals in less time.
It is hard to find a system with all essential features but Kapture’s knowledge base is sustained by every prominent feature required to deliver an exceptional customer experience.
Self-service is enabled by knowledge management software via decision trees on a chatbot. Workflows are visual portrayals of the appropriate course of action to take in the diverse situations. Through our chatbot, this workflow assists customers in taking the best action for themselves.
.png)
Nobody enjoys being put on hold. Customers can help themselves by using AI-powered chatbots and virtual assistants to receive answers to common inquiries that a well-functioning knowledge management system can provide. The majority of customers will also tell you that minimising their search and wait time is the most crucial thing you can do for them.
Learn More.png)
Self-service offers possibilities to give exceptional client experiences at every stage of the customer journey. With reduced wait time, anything is possible from research and onboarding to troubleshooting and repairs to feature optimization and recommendations.
Learn More.png)
A search engine becomes extremely relevant as your knowledge base develops in size. Searching for quick and contextual responses to customer queries can be tough on your representatives if your system lacks the proper tools. Our robust search engine allows your customers to swiftly obtain relevant results.They can get answers and solutions quickly and simply based on categories,keywords, terms and a streamlined solution accessible to everyone.
Learn More.png)
Our knowledge management system offers the framework for agents to make excellent decisions while handling customer issues by producing appropriate information in
real-time. Customer access to important product information enables them to make an informed
and faster purchase decision.
read more
.png)
A great knowledge management system stores important data and information in totality that further aids your agents to provide a seamless customer experience.
With our KMS, agents can simply search for the information they need to prompt quick
resolutions and customers can also save time by browsing through the knowledge base to
access information like FAQs, company policies and other documents.
read more
.png)
With your employees always ready to give accurate and timely service to never-ending customer expectations, you can drastically minimize the time it takes to resolve
customer queries.
An all-inclusive knowledge management system like ours is a highly empowering tool for
employees to respond contextually to a wide range of customer concerns, even those they have
never encountered before.
read more
.png)
Training new employees according to company standards and procedures can be a costly job. A knowledge base containing the required material will drastically cut
training time, allowing your in-house trainers to focus on personal qualities and client
interaction.
read more
"A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here."
"The enquiries needed to be urgently integrated in a cohesive manner and Kapture's software has been a total gamechanger"
"Reduced overall response time backed by Kapture's technology and automation"
A knowledge management system that is implemented by a company can be used by both the employees of the company and even the customers.
Employees can use and access training videos, presentations, documents, practical experiences of other employees, guidelines,helpful tips ways of helping customers in particular situations, and AI-powered assistants to guide and help them while interacting with the customers.
FAQs, company policies, other minute and common details in the form of tutorial videos or audio can be placed in the KMS system for the customers in order to acquire answers to myriad questions by viewing the knowledge base. AI powered bot quickly fetches all the information from the knowledge base for the customers for faster resolution.
FAQs, company policies, other minute and common details in the form of tutorial videos or audio can be placed in the KMS system for the customers in order to acquire answers to myriad questions by viewing the knowledge base. AI powered bot quickly fetches all the information from the knowledge base for the customers for faster resolution.
INDIA :
3 M-123/A East of NGEF Layout,
Kasturi Nagar, Bangalore – 560043
.png)
.png)
