TL;DR
If your current chatbot isn’t scaling or lacks multi-channel support, you are missing out on faster, more personalized CX. 80% of US customers say that speed is an important factor in positive CX
- Teams that wish to automate customer conversations on messaging channels select Verloop. It functions best when support use cases are well-defined and rarely altered. However, many teams eventually realize that their automation system is not keeping up with their scaling needs.
- In such instances, you need to look for top Verloop alternatives that will align with your CX needs, team size, industry-type, ticket volume, and budget
- Small businesses or startups may prioritize simple live chat like DelightChat, while larger enterprises need advanced conversational AI like Kapture CX
According to a McKinsey & Company report, AI-powered customer interactions can reduce the cost to serve by 20 to 30%and enhance CSAT by up to 20%. In this aspect, one tool that is making a name for itself is Verloop. Its standout features implement AI as the first line of defence to solve customer problems.
However, its key components include predetermined logic and intent-based flows. This works well for secure workflows, but it becomes restrictive when teams want interactions to appear less scripted.
Simple upgrades may take longer than anticipated, particularly if there are several intents and backup channels. In fact, a Capterra reviewer mentions that it takes a long time to complete the setup process.
This is where Verloop alternatives step in. These tools offer high-end flexibility and usability to help you enhance your support offerings.
In this listicle, we have put together the top 7 Verloop alternatives along with their features to help you pick a tool that aligns with your long-term CX goals.
Top Verloop Alternatives at a Glance
Whether you are looking for more sophisticated CX features or require high-end flexibility, here are the top go-to Verloop alternatives.
This table offers a quick snapshot of what each tool works best for and its market value based on authentic reviews.
| Tool | G2 Rating | Works best for |
|---|---|---|
| Kapture CX | 4.5/5 | AI-powered omnichannel support + vertical-specific CX workflows for varied industries |
| Yellow.ai | 4.4/5 | Deep multi-lingual support (100+ languages) |
| Intercom (Fin) | 4.5/5 | High-volume, intricate customer support scenarios |
| FreshChat (Freshworks) | 4.4/5 | Native integrations within a larger ecosystem |
| DelightChat | 4.8/5 | E-commerce and Shopify-first D2C brands support |
| Haptik | 4.5/5 | Ready-to-use bot modules for highly customizable support |
| Zendesk | 4.3/5 | Easily scalable customer support solution |
Top 7 Verloop Alternatives for 2026
When ticket volume rises, maintaining automation accuracy typically requires more testing and adaptation. So, if your current tool is not able to keep up with your daily ticket volume or is showing signs of low responsiveness, here is a list to help you upgrade.
1. Kapture CX (Best for Unified Omnichannel Automation)
Kapture CX is an AI-first CX platform that has been trained on more than a billion real-world interactions to mimic empathy and contextual awareness across varied industries like BFSi, retail, and more.
While standard CX suites that add AI to pre-existing workflows, Kapture integrates automation into all facets of support operations for quick, omnichannel query resolution.
Why is it a competitor?
Verloop relies on predefined workflows and lags when automation requirements change drastically. In this regard, Kapture CX offers a unified, orchestrated AI system that can seamlessly scale with precision.
It allows you to track and audit every AI interaction in real-time for better observability.
Standout CX features
- Vertical-specific expertise
- Omnichannel integration
- Agentic AI and co-pilot
- 360-degree view of customer data and deep analytics
- Smart routing and self-service for auto resolution
- Auto QA and CRM integrations
Watch out – Steep learning curve that may slow down the performance of new team members.
2. Yellow.ai (Best for Conversational Automation)
Yellow.ai is a conversational AI platform that employs a multi-LLM architecture to answer customer queries over voice and text channels. It can deploy autonomous AI agents across 35+ channels in over 135 languages.
Why is it a competitor?
Verloop allows intent-based flows. On the other hand, Yellow.ai eliminates the need for laborious manual training by combining DynamicNLP™ with zero-shot learning.
Standout CX features
- No-code/Low-code platform
- Non-scripted, dynamic responses
- AI co-pilot and flow generation
- DocCog engine for instant knowledge retrieval
- Sophisticated Voice AI
Watch out – Previous users have experienced instances of system disruptions. This can hamper your SLAs.
3. Intercom (Fin) (Best for High-Volume Ticketing)
Intercom Fin is a sophisticated AI customer support representative created by Intercom to use conversational AI to promptly address customer inquiries. Additionally, it resolves up to 67% of inquiries across multiple channels using the exclusive Fin AI Engine and GPT-4.
Why is it a competitor?
Intercom (Fin) outshines Verloop in terms of customization. While Verloop focuses on bot building, Intercom offers highly flexible chat widgets and workflows.
Standout CX features
- Unified CX ecosystem
- Compliance (ISO, SOC 2) for fintech
- Pre-existing data sets for rapid deployment
- Patented AI engine for semantic understanding
Watch out – Fin uses a “per-resolved” conversation paradigm, which can result in a drastic increase in expenses.
4. FreshChat (Freshworks) (Best for Live Messaging)
Freshchat is an automated messaging software powered by Freshworks. It offers a single interface for communicating with customers through their preferred channel.
Why is it a competitor?
While Verloop connects well with only standard enterprise tools, Freshchat offers a wide suite of 1000+ native integrations. This helps support teams transition smoothly from their previous ecosystem and improves functionality.
Standout CX features
- IntelliAssign enables better ticket routing
- Freddy AI to provide 24/7 self-service
- Sentiment detection
- Unified inbox and custom reports
- Visual dashboards for conversation trends and team member load
Watch out – Full customization features are limited to higher-priced tiers, which may not be cost-effective for small businesses.
5. DelightChat (Best for Small Business E-Commerce Support)
DelightChat is a helpdesk tool designed to assist small and medium-sized businesses in providing specialized support. Its conversation-first design focuses on real-time query resolution for e-commerce stores.
Why is it a competitor?
Specialization in e-commerce makes it a relevant alternative to serve Shopify-first D2C brands looking for an easy-to-use CX tool
Standout CX features
- Live chat
- Contact widget
- Shopify integrations
- Omnichannel inbox
- Automated WhatsApp notifications
Watch out – Limited integration options and a lack of a mobile application make it difficult for teams to offer 24/7 support.
6. Haptik (Best for Enterprise-Scale AI Chatbots)
Haptik is an AI-first conversational platform that aids you in deploying chatbots across multiple channels. It offers an easy-to-launch and simple-to-use interface for seamless support automation.
Why is it a competitor?
Although Verloop provides good AI, Haptik’s technology is more sophisticated when it comes to using Generative AI for intricate inquiries. It offers tailored solutions for both enterprises (Contakt) and small businesses (Interakt).
Standout CX features
- Smart agent chat (SAC)
- Multilingual support with contextual understanding
- Real-time dashboards
- Human-in-the-loop for seamless handoff
Watch out – Minor tasks like editing or making copy changes cannot be automated. Hence, you will have to rely on support for even minute updates.
7. Zendesk (Best for Purpose-Built Agent Co-Pilot)
Zendesk is a cloud-based CX platform that unifies all customer communication into a centralized agent workspace. It extracts customer queries across multiple channels and converts them into trackable tickets for enhancing efficiency.
Why is it a competitor?
Verloop users report a lengthy setup time. However, teams can activate additional channels or automation workflows without relying on IT thanks to Zendesk’s architecture. It prioritizes instant deployment over extensive setup.
Standout CX features
- Advanced custom reporting
- Intelligent triage and agent routing
- SLAs and OLAs available
- Automated workflow and tagging
Watch out – Some users have reported downtime during peak usage hours.
Buyer’s Checklist: 5 Things to Check Before You Switch
Follow this checklist before you opt for an alternative to Verloop –
- Make sure it works seamlessly with your current system without having to reach out to the support team every day
- Is it user-friendly? Your team should get the hang of it fast. Hence, no steep learning curves.
- Look for responsive support. You will want quick help if things go wrong.
- Compare pricing, but focus on the features you really need. Also, chart out the scalability potential if ticket volume increases.
- Read real customer experiences. Check out what others love (or don’t) before making the switch.
Industry Use Case Mapping
Different industries require unique workflows. While BFSI companies focus more on compliance, retail businesses need quick response systems. Here is an industry use case mapping table to help you filter a Verloop competitor that matches your unique CX goals.
| Industry | Top Use Case Example | Recommended Tool |
|---|---|---|
| Large enterprises and mid-sized companies across multiple sectors | Reduced TAT Minimized average handling times HIPAA-compliant AI | Kapture CX |
| Mid-sized to large global companies in BFSI and travel | Instant troubleshooting in multiple languages | Yellow.ai |
| SaaS companies and digital-first businesses | Order tracking and subscription updates | Intercom (Fin) |
| Online service providers with real-time support needs | Automates FAQs through live chat | FreshChat (Freshworks) |
| E-commerce and Shopify-first D2C brands | Automates order updates for online stores | DelightChat |
| Businesses like retail that face high-volume customer queries | Automates flight status updates through Haptik’s AI chatbot | Haptik |
| Large enterprises and medium-sized companies | Manages inquiries and appointment scheduling from a single platform | Zendesk |
Picking the Right Fit for Your Brand
While comparing Verloop pricing and features does matter when choosing a CX tool for your support team, it is more of an operational choice. Hence, keep your long-term CX objectives in mind. Additionally, consider the opinions and skill sets of employees who will actually be using the tool.
If you are looking for an enterprise-grade automation solution, Kapture CX is a frontrunner. From high-volume operations to hyper-personalized support, our wide suite of Agentic-AI automates, assists, manages, and resolves customer queries across industries.
Book a demo today to explore how Kapture CX stacks up against Verloop!
FAQs
Verloop works on intent-based flows that are difficult to scale. Hence, if you are a growing business, you need to consider verloop alternatives for better flexibility and scalable features.
Verloop’s main competitors are Kapture CX, Yellow.ai, Zendesk, Haptik, and FreshChat.
Yes, Verloop alternatives like Freshdesk and Intercom are a great fit for small to medium-sized businesses.
