Kapture Blog
Tag: Customer Experience
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Beyond the Uncanny Valley: Creating Authentic AI Interactions in Customer Experience
In 2025, AI tools are everywhere—but when they feel too human, they enter the Uncanny Valley and create discomfort. The fix? Build AI that’s clearly artificial yet genuinely helpful and trustworthy.
13 Best NPS Software Tools That Will Transform Your Customer Experience in 2025
Knowing how your customers actually feel—before they leave—is what separates brands that grow from those […]
Why Vertical LLMs Are the Future of AI-Driven Customer Experience?
The key is to set realistic customer expectations and then not just to meet them, but […]
The Cost of Doing Nothing: Why AI Adoption Is No Longer Optional in CX
Can you think of a world without smartphones, cars, or computers? Technologies that once seemed […]
How to Train Customer Service Chatbots to Deliver Brand-Authentic Customer Interactions
Let’s be real—chatbots are everywhere. They efficiently answer questions, process requests, and resolve customer issues. […]
17 Customer Experience Software You Need to Know About
With personalization on the rise, customers are expecting more from businesses. An EduMe study shows […]
The Ultimate Technical Toolkit For Your Agents
Efficiency and precision are paramount when it comes to the customer experience. While most CX […]
Why You Should Invest in Voice Bots for L1 Support
An iconic episode from Game of Thrones that had viewers at the edge of their […]
G2’s Seal of Excellence: Kapture CX Leads the Way in Customer Experience
At Kapture CX, we take great pride in providing our clients with creative solutions and […]
Elevating Customer Experiences: Guide to Choosing the Right CX Vendor
A customer’s experience with your organization is a journey characterized by twists and turns, where […]
