Salesforce’s $8B Bet on AI Begins Where Most Fail: The Data Layer
Salesforce’s recent move to acquire Informatica for nearly $8 billion isn’t just a bet on […]
Best Conversational AI Chatbot for Customer Support: Top 11 Tools in 2025
Table of Contents 1 . Overview of a Conversational AI Chatbot in Customer Support 2. […]
Top 9 Contact Center Automation Platforms for Enhanced Customer Service in 2025
Table of Contents 1 . Why Businesses Need a Contact Center Automation Platform 2. 9 […]
15 Best Intercom Alternatives to Consider in 2025
Table of Contents 1 . Why Businesses Look for Intercom Alternatives 2. What to Look […]
Smarter CX with RAG: Enhancing LLMs for Accuracy and Context
Table of Contents 1. The Problem with Traditional Chatbots and Vanilla LLMs 2. What is […]
Salesforce’s $8B Bet on AI Begins Where Most Fail: The Data Layer
Salesforce’s recent move to acquire Informatica for nearly $8 billion isn’t just a bet on […]
Best Conversational AI Chatbot for Customer Support: Top 11 Tools in 2025
Table of Contents 1 . Overview of a Conversational AI Chatbot in Customer Support 2. […]
Top 9 Contact Center Automation Platforms for Enhanced Customer Service in 2025
Table of Contents 1 . Why Businesses Need a Contact Center Automation Platform 2. 9 […]
15 Best Intercom Alternatives to Consider in 2025
Table of Contents 1 . Why Businesses Look for Intercom Alternatives 2. What to Look […]
Smarter CX with RAG: Enhancing LLMs for Accuracy and Context
Table of Contents 1. The Problem with Traditional Chatbots and Vanilla LLMs 2. What is […]
13 Best NPS Software Tools That Will Transform Your Customer Experience in 2025
Table of Contents 1 . What Is The Net Promoter Score (NPS)? 2. Why Is […]
15 Best AI Tools for Customer Support in 2025: Features, Benefits, and Comparison
Table of Contents 1. Best Features to Look for in AI Customer Service Software 2. […]
AI-Based Contact Centers: The Future of Customer Support
Table of Contents 1. What is Contact Center AI? 2. Key AI Technologies Powering Contact […]
The Future of Customer Support: Ticketing System Innovations
Table of Contents 1. What Is a Support Ticketing System and Why Does It Matter? […]
How AI is Revolutionizing Customer Insights: A Complete Guide
Table of Contents 1. What Are AI Customer Insights? 2. How AI Transforms Customer Insights? […]
From Burnout to Brilliance: Rethinking Agent Experience with AI
Table of Contents 1 . Defining EX in the CX World 2. The AI Advantage: […]
Beyond the Prompt: Unlocking the Real Power of LLMs
Most people use Large Language Models (LLMs) like they use a Swiss Army knife to […]
Why Vertical LLMs Are the Future of AI-Driven Customer Experience?
Table of Contents 1 . What Are Vertical LLMs? 2. How Vertical LLMs Elevate Customer […]
The Cost of Doing Nothing: Why AI Adoption Is No Longer Optional in CX
Table of Contents 1. The Current State of CX and the Role of AI 2. […]
Agentic AI in CX: Moving Beyond Automation to Autonomy
Table of Contents 1. Understanding Agentic AI: Definition & Key Features 2. Why Agentic AI […]
Agentic AI vs. Generative AI: What’s the Difference & Why it Matters
Table of Contents 1. What Is Agentic AI? 2. How Agentic AI Differs from Generative […]
CX for Retail Energy: How Customer Experience is Reshaping the Energy Sector
Table of Contents 1 . Understanding the Unique CX Challenges in the Retail Energy Sector […]
Best Customer Experience Software in Utilities (2025): Top Solutions for Better CX
Table of Contents 1 . Criteria for Selecting the Best Customer Experience Software in Utilities […]
CX Transformation for Energy & Utilities: The Future of Customer Experience in Power
Table of Contents 1. The Changing Energy Consumer: From Passive Users to Active Decision-Makers 2. […]
Inside the AI Agent Brain: How Natural Language Processing Works
Table of Contents 1. What is Natural Language Processing (NLP)? 2. Key Components of NLP […]
AI for Customer Support: Should You Go Native or Add-On?
Table of Contents 1 . What are AI-Native CX Platforms? 2. What are AI Add-Ons? […]
Leveraging Predictive Analytics to Personalize CX in the Retail Sector
Table of Contents 1 . Predictive Analytics: What Is It? 2. The Role of Predictive […]
How Customer Care Chatbots Help Reduce Churn in E-Commerce Businesses
Table of Contents 1. What are customer care chatbots? 2. How Chatbots Reduce Customer Churn? […]
How to Train Customer Service Chatbots to Deliver Brand-Authentic Customer Interactions
Table of Contents 1. Why Brand-Authentic Chatbots Are Crucial for Businesses Today 2. How to […]
Top 13 HubSpot Service Hub Alternatives: Comparison, Benefits, and Expert Picks for 2025
Table of Contents 1 . Key Criteria for Evaluating Hubspot Service Hub Alternatives 2. Top […]
17 Customer Experience Software You Need to Know About
Table of Contents 1. Why Customer Experience Software is Essential 2. Top 17 Customer Experience […]
Top 13 Freshdesk Alternatives: Compare Features, Benefits, and Choose the Best Fit for Your Business
Table of Contents 1. Introduction to Freshdesk and the Need for Alternatives 2. Why Businesses […]
9 Powerful Sprinklr Service Alternatives: Find the Perfect Fit
Table of Contents 1. Why Businesses Look for Sprinklr Alternatives 2. Key Features to Compare […]
Top 11 Salesforce Service Cloud Alternatives: Features, Benefits, and How to Choose the Best Fit
Table of Contents 1 . Why Consider Alternatives to Salesforce Service Cloud? 2. Top 11 […]
The Ultimate Technical Toolkit For Your Agents
Table of Contents 1 . Real-Time Ticket Updates for Transparent Operations 2. Technical Capabilities that […]
Why Every Business Needs a Smart Service Desk?
Table of Contents 1 . What is a Service Desk? 2. Benefits of a Service […]
The Complete Guide to Customer Intelligence: Benefits, Tools, and Future Trends
Table of Contents 1. The Evolution of Customer Intelligence 2. Benefits of Customer Intelligence 3. […]
From Reactive to Proactive: The Evolution and Future of Contact Center Analytics
Table of Contents 1 . What is Contact Center Analytics? 2. Benefits of Contact Center […]
Top 9 Live Chat Software for Customer Support: Features, Benefits, and How to Choose the Best
Table of Contents 1. Key Benefits of Live Chat Software 2. Features to Look for […]
What Is Good Customer Service? Key Elements, Best Practices, and Real-Life Examples
Table of Contents 1. What Is Good Customer Service? 2. Why Good Customer Service Matters? […]
Top 11 Email Ticketing Systems to Streamline Your Customer Support
Table of Contents 1. Benefits of Using an Email Ticketing System 2. Key Features to […]
What Is a Customer Portal? Key Features, Benefits, and Best Practices for Implementation
Table of Contents 1 . Introduction to Customer Portal 2. Benefits of Implementing a Customer […]
Agent Assist in Customer Service: How AI Enhances Support Efficiency
Table of Contents 1 . What is Agent Assist in Customer Service? 2. Key Features […]
Voicebot in Banking: Revolutionizing Customer Service with Conversational AI
Table of Contents 1 . What Is Voice Banking? 2. Benefits of Voicebots in Banking […]
Top 13 Conversational AI Solutions for Enhancing Customer Experiences
Table of Contents 1 . Why Invest in a Conversational AI Solution? 2. Key Features […]
AI Copilot: Transforming Workflows and Customer Experience Across Industries
Table of Contents 1. What Is an AI Copilot? 2. How AI Copilot Works: Key […]
Conversational AI Voicebot: A Game-Changer in Customer Engagement
Table of Contents 1 . What is a Conversational AI Voicebot? 2. How Conversational AI […]
Voicebot for CX: The Ultimate Guide to 2025’s Best Platforms
Table of Contents 1 . What Is a Voicebot? Why Is It Essential for Customer […]
AI Voice Chatbots: Transforming the Future of Customer Service
Table of Contents 1 . The Role of AI in Customer Experience Transformation 2. What […]
The Future of Customer Service is Here: AI Voice Agents and the Customer Experience
Table of Contents 1 . What is an AI Voice Agent? 2 . Key Characteristics […]
Chatbot or Voice Bot? A Guide to Choosing the Best AI for Customer Support
Table of Contents 1 . What is a Chatbot? 2. What is a Voice bot? […]
Customer Experience Simplified: An Insider’s Guide to Omnichannel Contact Centers
Table of Contents 1 . What Is an Omnichannel Contact Center? 2 . Multichannel vs. […]
Conversational AI vs. Chatbots: The Difference and the Impact
Table of Contents 1. What is Conversational AI? 2. Conversational AI vs. Chatbots 3. Advantages […]
15 Best Knowledge Base Software
Table of Contents 1. What is Knowledge Base Software? 2. Benefits of Knowledge Base 3. […]
What Is an Omnichannel Contact Center?
Table of Contents 1. What Is an Omnichannel Contact Center? 2. Multichannel vs Omnichannel Contact […]
What is Customer Self-Service?
Table of Contents 1. What is Customer Self-Service? 2. Why Do Many Customers Prefer Self-Service? […]
AI in Customer Service: Your New Frontline Ally
Table of Contents 1. Top AI Innovations in Customer Service 2. Key Benefits of AI […]
AI Agent for Customer Service : Everything You Need to Know
Table of Contents 1. AI Agents in Customer Service and Their Roles 2. Types of […]
Top 13 Help Desk Software & Ticketing Systems
Table of Contents 1. Help Desk Software: An Overview 2. Understanding Help Desk and its […]
Customer Support with Smart Ticketing Systems
Table of Contents 1. What is a Ticketing System, and How Does it Work? 2. […]
How to Build Customer Service Chatbots and Improve Support Automation?
Table of Contents 1 . A Chatbot for Customer Service: What Is It? 2. Chatbots […]
Why You Should Invest in Voice Bots for L1 Support
An iconic episode from Game of Thrones that had viewers at the edge of their […]
Customer Service Automation: Key Benefits, Strategies, and Future Trends
Table of Contents 1 . What Is Automated Customer Service? 2. Benefits of Automated Customer […]
Customer Service Management: Benefits and GenAI Solutions
Table of Contents 1 . What Is Customer Service Management (CSM)? 2. Why Is Managing […]
What is Customer Service? Importance, Benefits, and Automation Strategies
Table of Contents 1 . What is Customer Service? 2. What is the Importance of […]
A Practical Guide to Customer Self-Service: Benefits and Best Practices
Table of Contents 1 . What Is Customer Self-Service? 2. Benefits Of Providing Customer Self-Service […]
13 Must-Know Zendesk Alternatives for 2025
Table of Contents 1 . 5 Reasons to Look for Zendesk Alternatives 2. 13 Best […]
Top Features to Look for in an Effective Ticket Management System
Table of Contents 1 . What Is a Ticket Management System? 2. Why Do Companies […]
Contact Center Automation: Importance, Strategies, And Examples
Table of Contents 1. Understanding Contact Center Automation 2. Benefits Of Contact Center Automation 3. […]
What is a Customer Experience Platform ? A Practical Guide to Choosing The Right Tool
Table of Content 1 . What Is A Customer Experience (CX) Platform? 2. Customer Experience […]
Find the Best Customer Service Software for Your Business: Top 17 Tools
Table of Contents 1 . Comparison of the 17 Best Customer Service Software 2. What […]
The Importance Of AI-Driven Solutions for Better CX in the Energy Sector
Table of Contents 1 . Challenges Energy & Utility Customers Are Facing Today 2. The […]
AI Voice Bots: An In-Depth Guide and How to Use Them in 2025
Table of Contents 1. What is a Voice Bot? 2. What is the Purpose of […]
5 Steps to Create a WhatsApp Chatbot: A Quick Guide with Pro Tips
Table of Contents 1 . Why Businesses Should Consider Using WhatsApp Chatbots 2 . How […]
DIY Delight: Why We Customers Love Self-Service
Table of Contents 1. Self-Serve Solutions vs. IVR Queues 2 .The Benefits of AI-Enhanced Self-Serve […]
G2’s Seal of Excellence: Kapture CX Leads the Way in Customer Experience
At Kapture CX, we take great pride in providing our clients with creative solutions and […]
Personalized, Proactive, and Efficient: The GenAI Advantage in CX
Table of Content 1 . The Evolving Role of Chatbots 2 . The Future of […]
Net Promoter Score 101: A Comprehensive Guide for Businesses
There are several factors that businesses consider when calculating profitability. One aspect that companies cannot […]
Crafting a Compelling Business Case for CX Technology
Customer experience is no longer a mere buzzword, it is in fact a critical factor […]
Enhancing Customer Experience for Payment Processors with Gen AI
Each time we make a UPI payment, imagining a time without them becomes harder. From […]
The Power of GenAI Knowledge Base: A Revolution in Information Access
Table of Contents 1. Understanding GenAI KB: Your One-Stop Information Hub 2. Supercharging Your KB […]
Auto QA: Automating Customer Support Quality Assurance
Imagine yourself as a customer service representative at a popular online retailer. The holiday season […]
Smart Surveys, Smarter Insights: AI in Customer Feedback
Most businesses aim to secure customer loyalty by offering top-notch support and experience. This can […]
Why Social Media Matters More Than You Think
The rise of social media has fundamentally changed the customer service landscape. While brands can […]
Revolutionizing Lending CX with Gen AI
Digital lending is a burgeoning industry, with billions of dollars being lent out to consumers. […]
How to Overcome CX Challenges in 2025?
Imagine two companies; Alpha and Beta. They operate in the same industry, and provide similar […]
Beyond Amenities: Why Customer Service is the Key to Unforgettable Hospitality
The travel itch is contagious! Whether it’s luxurious getaways or budget backpacking adventures, a surge […]
The Powerhouse Behind Exceptional Service: Agent Assist with GenAI
Imagine you’re stuck at an airport with a lost boarding pass. Traditionally, you’d wait in […]
How Persona-Based Surveys are Changing the Game?
Table of Contents 1 . The current scenario with survey feedback 2 . Why Persona-based […]
Transforming Customer Service: The Power of Self-Serve Solutions
Amidst an online shopping spree, a notification suddenly appears, prompting you to change your debit […]
Dear CEOs, Here’s How Your Chief Customer Officers (CCO) Can Help You!
The Chief Customer Officer (CCO) role has never been more critical. Whether called the Chief […]
Build Customer Loyalty, Reap Profits
Picture this: You walk past a sea of coffee shops, each with tempting offers – […]
Empowering Travelers with Optimal CX Strategies
The boom in the travel industry is evident. The urge to travel, explore places, and […]
Elevating Customer Experiences: Guide to Choosing the Right CX Vendor
A customer’s experience with your organization is a journey characterized by twists and turns, where […]
Customer Service Expectations: Prioritizing Efforts to Deliver the Best CX
Every single touchpoint between a business and its customers is an opportunity to deliver a […]
