Vikas Garg
Vikas Garg, CPO and co-founder of Kapture, is a tech visionary focused on transforming customer experience through AI-powered solutions. With a deep understanding of AI and automation, Vikas works to bridge the gap between technology and exceptional customer service.
» More blog posts by Vikas Garg:
Why Data Localization is Essential
Data is one of the most important currencies in today’s environment. This is because most […]
Kapture CX Secures $4 Million to Fuel AI-Powered Customer Support
Amid the AI revolution, Kapture CX Secures $4 Million Investment from Cactus Venture Partners Cactus […]
Keeping Customer Data Confidential with PII Encryption
Data leaks and cyberattacks are becoming increasingly regular these days. Businesses use customer information for […]
Why Proactive Customer Service is the Key to Soaring in the Airline Industry
One of the many sectors that should have a laser-like emphasis on customer experience is […]
How to Supercharge Your Automation in Customer Support for Better Efficiency?
With the rise of automation technologies, organizations can now enhance their customer support operations by […]
Scale Customer Support Without Compromising on Quality
As your business grows, so does the demand for customer support. It can be challenging […]
FAQ Vs Knowledge Base: What you Need to Know
In today’s digital age, customers expect quick and easy access to information about the products […]
Why Agent Assist is Essential for Contact Center Operations
Contact centers are more than just a place to answer calls; they’re the primary communication […]
How to Build Customer Empathy?
Empathy is a crucial element in building strong relationships with customers. It helps to create […]
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