Vikas Garg

As consumers, we have access to multiple channels and platforms that help us connect with […]

With technology revolutionizing the customer relationships, we’ve come to notice that live chat tool has […]

Your customers don’t want to be helped, they want to be able to help themselves. […]

A support agent may need to be well versed in product know how – he […]

Did you know that efficient, timely ticket resolution is a key to keeping your customers […]

For every business that wants to thrive, good customer service is not just an option; […]

The personification of computers to achieve human interests is nothing new. Right from R2d2 in […]

The life of a support agent can be made simpler. Kapture’s new ticket-splitting feature helps […]

True automation begins the minute a ticket is generated. From the time a customer hits […]