Vikas Garg
Vikas Garg, CPO and co-founder of Kapture, is a tech visionary focused on transforming customer experience through AI-powered solutions. With a deep understanding of AI and automation, Vikas works to bridge the gap between technology and exceptional customer service.
» More blog posts by Vikas Garg:
Efficiently move your Customer Support Operations to a Work from Home Set up
In light of the global outbreak of Coronavirus, many businesses across the world are choosing […]
Why Omni-channel Support Is Key to Delivering the Best Customer Service
As consumers, we have access to multiple channels and platforms that help us connect with […]
5 live chat tips that can help boost your business
With technology revolutionizing the customer relationships, we’ve come to notice that live chat tool has […]
How Self-Service Tools Redefine Customer Engagement?
Your customers don’t want to be helped, they want to be able to help themselves. […]
Learning Management System – The Most Effective Way to Train Employees
A support agent may need to be well versed in product know how – he […]
I Solemnly Swear to Resolve All Tickets
Did you know that efficient, timely ticket resolution is a key to keeping your customers […]
Do’s and Don’ts of Customer Service
For every business that wants to thrive, good customer service is not just an option; […]
Why AI Chatbot Should be a Part of Your New Support Strategy
The personification of computers to achieve human interests is nothing new. Right from R2d2 in […]
Streamline Support: Kapture Now Lets You Merge & Split Tickets
The life of a support agent can be made simpler. Kapture’s new ticket-splitting feature helps […]
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