Bringing AI and human intelligence together for concierge execution. At any volume, across any function, for every customer.
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BFSI OVERVIEW
Smarter Conversations
Stronger Financial Outcomes.
Transform customer interactions across the financial journey with AI-powered solutions built for BFSI.
Subindustries
RETAIL OVERVIEW
Personalise Every Shopping Experience.
Deliver seamless omnichannel support for shoppers across web, app, and in-store touchpoints.
Subindustries
TRAVEL OVERVIEW
Support Travellers at Every Mile.
Handle bookings, cancellations, and real-time queries with AI agents built for travel and hospitality.
Subindustries
DIGITAL NATIVE OVERVIEW
Scale Support as Fast as You Grow.
Built for tech-first companies that need to scale customer operations without scaling headcount.
ENERGY & UTILITIES OVERVIEW
Reliable Service for Critical Infrastructure.
Manage outage reports, billing queries, and field service coordination with intelligent automation.
Subindustries
BFSI
Retail
Travel
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Let’s Create A Real Impact!
See how we can grow together.
Bringing AI and human intelligence together for concierge execution. At any volume, across any function, for every customer.
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Build, test, and deploy AI agents across any channel or workflow.
Define exactly where and how humans step in across any agent workflow.
Monitor and evaluate every agent and human interaction against defined standards.
Query, analyse, and act on operational data without waiting for a report.
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Vikas Garg
Vikas Garg, CPO and co-founder of Kapture, is a tech visionary focused on transforming customer experience through AI-powered solutions. With a deep understanding of AI and automation, Vikas works to bridge the gap between technology and exceptional customer service.
» More blog posts by Vikas Garg:
A Complete Guide to Train Customer Service Agents Using LMS & KMS
Is this annoying or is this annoying? The agent tells you they will get back […]
9 Tips that will help you improve your First-Call Resolution rates
According to a report by Forbes, about 74% of consumers are at least somewhat likely […]
Introducing Instagram Messenger API Integration with Kapture
Instagram is one of the most used platforms in the entire world. According to Hootsuite […]
How to Get a 360-Degree Overview of Your Customers
‘Please wait for 2 minutes while I access your information.’ ‘Can you please give us […]
Resolving customer issues faster: A guide to creating delightful customer experiences
Be it a small business or a Fortune 500 company, customer experience is always a […]
Feature Update: Kapture Introduces New UI
A closer look at Kapture’s new UI and what you can expect from it. If […]
Kapture integration with Shopify
What is shopify? Shopify is the E-commerce platform that you can use to build your […]
How to Make Customer Support Better
Building delightful customer relationships is something that may sound very easy and simple, but is […]
Covid-ready Remote Work Solutions for Customer Support Teams
According to a study by Pennsylvania State University, “56% of businesses believe that remote working […]
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Features
- Self-Serve
- AI Agents for Voice Support
- AI Agents for Non-Voice Support
- Observability Platform
- Voice AI Experience Center
- Agentic AI for CX
- Agent Suite
- Advanced Ticketing
- Reports & Analytics
- AI Agents for Support Teams
- Vitos AI Agent Platform
- Insights
- AI Agents for Quality Audits
- Conversational Intelligence
- GenAI Surveys & Feedback Management
- Auto QA Experience Center
- Employee Experience
- Workspaces
- Service Desk
- AI Agents for Employee Experience
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Use Cases
- Helpdesk Management System
- Contact Center Software
- Internal Ticketing
- AI Ticket Management System
- Customer Experience Platform
- Email Ticketing System
- AI Agents for Customer Support
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