Vikas Garg
Vikas Garg, CPO and co-founder of Kapture, is a tech visionary focused on transforming customer experience through AI-powered solutions. With a deep understanding of AI and automation, Vikas works to bridge the gap between technology and exceptional customer service.
» More blog posts by Vikas Garg:
Building Customer Trust: 5 Easy Ways to Do It
According to Forbes, a whopping 83% of customers would recommend a company they trusted to […]
What Is A Detractor in NPS And How Do You Turn Them Into Promoters?
Net Promoter Score (NPS) is a metric used to assess customer loyalty and the probability […]
The Evolution of the D2C Business Model in the Ecommerce Industry
As a consumer, you won’t be happy to pay extra charges for the product that […]
Right Ways To Ask For Feedback From Customer
Do you recall getting feedback form just after you have a conversation with a customer […]
A Comprehensive Guide to Designing Your Helpdesk Workflow
Keeping customers happy and satisfied is the key responsibility of every customer support team. It […]
How to Measure & Improve Contact Center Productivity
An estimated $41 billion is lost by U.S. companies alone each year due to poor […]
Introducing YouTube Integration with Kapture
With 845 million monthly active users, Youtube is one of the most popular platforms in […]
7 Brilliant Customer Service Training Games
Providing brilliant customer service is one of the most important aspects of any successful 21st-century […]
Strategies For Improving a Business’s Customer Focus
Many businesses fail to meet their company goals and objectives because they do not take […]
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