Vikas Garg

“94% of consumers say an online review has convinced them to avoid a business.”  – […]

In a customer support team, the ability to offer quick replies to queries in less […]

Kapture felicitated as one of India’s Growth Champions by The Economic Times. Kapture as an […]

Automatic ticket tagging is a method of scanning incoming ticket descriptions in order to group […]

Imagine you’re about to embark on a grand adventure. You’ve meticulously planned your route, booked […]

The core of a company’s success depends on the knowledge management system they’ve integrated for […]

You’ve got the Learning Management System (LMS) up and running, and now you’ve got these […]

The most important thing in communication is hearing what isn’t said. Peter Drucker, Father of […]

“Knowledge is ever-evolving, making knowledge management a never-ending effort.” Competition in the SaaS industry, or […]