Vikas Garg
Vikas Garg, CPO and co-founder of Kapture, is a tech visionary focused on transforming customer experience through AI-powered solutions. With a deep understanding of AI and automation, Vikas works to bridge the gap between technology and exceptional customer service.
» More blog posts by Vikas Garg:
Here’s How a Ticketing System Can Save Costs and Your Customers
A ticketing system is a tool that enables the collection, management, processing, and tracking of […]
Best ways to use canned responses in your live chat
In a customer support team, the ability to offer quick replies to queries in less […]
Oops! We did it again…
Kapture felicitated as one of India’s Growth Champions by The Economic Times. Kapture as an […]
Ticket Tagging Automation To Improve Your Customer Support
Automatic ticket tagging is a method of scanning incoming ticket descriptions in order to group […]
SLA Management: A Comprehensive Guide and Best Practices
Table of Contents 1 . What is SLA management? 2. What are the types of […]
10 Ideas to Improve Knowledge Management in the Contact Center
The core of a company’s success depends on the knowledge management system they’ve integrated for […]
10 Best Ways To Track Training Data In Your LMS
You’ve got the Learning Management System (LMS) up and running, and now you’ve got these […]
The Complete Guide for Average Resolution Time (ART)
The most important thing in communication is hearing what isn’t said. Peter Drucker, Father of […]
Why Do Knowledge Management Systems Fail? (The Mistakes And The Fixes)
“Knowledge is ever-evolving, making knowledge management a never-ending effort.” Competition in the SaaS industry, or […]
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- Helpdesk Management System
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