Vikas Garg
Vikas Garg, CPO and co-founder of Kapture, is a tech visionary focused on transforming customer experience through AI-powered solutions. With a deep understanding of AI and automation, Vikas works to bridge the gap between technology and exceptional customer service.
» More blog posts by Vikas Garg:
The Bot Revolution: To Bot or Not to Bot?
In an era driven by technological advancements, the role of artificial intelligence (AI) has become […]
CX to play a pivotal role in shaping the future of travel
“Customers may forget what you said, but they will never forget how you made them […]
Bet on a vertical-focused CX strategy to stand out instead of fitting in
Coming up with a business idea is all a cakewalk until the reality sets in. […]
Managing support in e-commerce during the holiday season
Ho-Ho-Ho, ‘Tis the season we’ve all been waiting for! As the holiday season approaches, people […]
Importance of CX in building loyalty and retention for e-commerce brands
In the dynamic realm of e-commerce, where choices are abundant and attention spans are fleeting, […]
Empower support teams to collaborate better – Internal Chat
In the dynamic landscape of customer support, effective collaboration among team members is pivotal for […]
Leveraging AI to elevate CX in the e-commerce landscape
In recent years, the e-commerce sector has made significant advancements. The convenience of receiving a […]
What is the future of AI in customer service?
It’s fair to assert that AI, particularly within the customer service sector, is not just […]
How AI Enhances Efficiency in Customer Support?
A study from Stanford and MIT found that using AI in customer service makes agents […]
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