Seona Shaji

Poor SLA adherence can quietly drain revenue and loyalty—Forbes estimates bad service costs $3.7T globally. Voice AI changes that by automating responses, improving accuracy, and helping teams meet SLAs with ease.

Ever had a chatbot sound confident but be wrong? That’s an AI hallucination—false yet believable answers that hurt trust. This blog breaks down why it happens and how grounded AI prevents it.

Multimodal AI is redefining customer interactions by merging text, voice, and visuals into seamless experiences. This blog explores what’s driving its rapid adoption, how leading models compare, and what it means for the future of customer experience.

Returns are the real test of eCommerce CX—and Voice AI is changing how brands handle them. This blog explores how Voice AI simplifies returns, boosts convenience, and turns a frustrating process into a competitive edge.

AI is evolving from solo systems to multi-agent workflows, where specialized AI agents collaborate to handle complex tasks — marking a new era of intelligent, connected operations in 2026.

Salesforce’s recent move to acquire Informatica for nearly $8 billion isn’t just a bet on […]

Rule-based chatbots were limited, and while LLMs improved conversations, they often lacked accuracy. RAG bridges this gap, making chatbots smarter and more reliable—this blog explores how.

86% of customers are willing to pay more for a better experience—yet many businesses still struggle with slow responses and poor resolution. This blog explores how AI-powered support ticket systems enhance speed, satisfaction, and loyalty.

Support agents are feeling overwhelmed as customer requests surge across multiple channels. This blog explores how AI is easing that pressure—automating repetitive tasks, guiding agents in real time, and improving overall well-being and performance.