Neha Shelar

NPS software helps brands measure loyalty, identify friction, and act on feedback in real time. In 2025, it’s the go-to tool for turning customer sentiment into retention and growth.

AI tools are transforming customer support by automating routine tasks and delivering personalized, 24/7 assistance. This shift boosts efficiency, reduces costs, and enhances overall customer satisfaction.

Traditional contact centers struggle with outdated tech and rising customer demands. AI and automation now bridge these gaps, improving efficiency and customer experience.

AI-powered customer insights analyze every customer interaction to reveal behaviors, intent, and trust signals. This blog explores how these insights help businesses create smarter, data-driven strategies.

Picture this: After a long workday, a consumer browses your online store on a Friday […]

Chatbots are now the first touchpoint for most customers, but many still sound robotic and lack empathy. This blog explores how brands can train chatbots to deliver personalized, human-like experiences that reflect their tone and values.

Businesses often encounter shortcoming with the Freshdesk Tool and their requirements. Here we have put everything you need to make a informed switch.

A Customer Support Escalation Matrix ensures that customer issues are resolved quickly by the appropriate team at each level of complexity. This blog explains how to optimize the escalation process to improve response times, customer satisfaction, and overall ROI.