Neha Shelar

Pylon is known for helping teams manage customer support through a clean, straightforward ticketing system […]

Today’s customers rarely pick up the phone or write emails. Most prefer sending a quick […]

A staggering 73% of consumers will switch brands after multiple poor service experiences, making your choice of CX platform more critical than ever. If you’re seeking more flexibility, analytics, or industry-specific support, these top Yellow.ai alternatives for 2025 go far beyond basic automation.

According to Gartner, 80% of customer service firms use generative AI to enhance the customer service […]

In 2025, 78% of customers in the UK said they felt frustrated when contacting customer […]

When Intercom launched, it disrupted the customer support space. It introduced in-app messaging, bots, and […]

Knowing how your customers actually feel—before they leave—is what separates brands that grow from those […]

AI tools for customer support are changing how organizations and customers interact, making service more […]

Traditional contact centers often struggle with outdated technology, high call volumes, increased abandonment rates, and […]