Neha Shelar

Employee experience journey mapping helps HR move from reactive fixes to proactive support—improving engagement, retention, and workplace culture in 2025.

In 2025, customer experience defines brand success. It’s not what you sell, but how you make customers feel. This blog uncovers the CX metrics that truly matter—so you can stop guessing and start measuring what drives loyalty and growth.

8×8 was once known for its affordability and reliability but now struggles with bugs, weak automation, and limited insights. This article explores top 8×8 alternatives built to deliver smarter, faster, and more scalable CX.

Looking to move beyond Help Scout? This blog explores 9 powerful alternatives that offer smarter automation, omnichannel support, and modern CX capabilities for 2025.

Customer retention is no longer just about loyalty—it’s about delivering experiences that keep customers coming back. This 2025 guide explores smart CX strategies and tools to strengthen relationships and drive long-term growth.

Discover the top 11 Tidio alternatives built to scale customer support with AI, automation, and omnichannel tools.
Whether you’re a startup or an enterprise, find the right CX platform to grow beyond basic chat.

ServiceNow is powerful for managing complex workflows, but its setup and maintenance can overwhelm smaller teams. This article explores simpler, faster alternatives like Kapture CX that prioritize customer experience and agility.

In 2025, customer service defines brand loyalty. Customers expect instant, personalized support—and the right CSM system helps teams respond faster, stay organized, and deliver experiences that keep them coming back.

Agentic AI goes beyond regular AI agents—it learns, adapts, and acts autonomously to elevate customer experience. This blog explores how the two differ and where each fits best.