Neha Shelar

Customer experience now influences business performance as much as price or product. This article explores how effective customer experience management (CEM) builds loyalty, drives growth, and strengthens brand trust.

Speed and convenience define great customer experiences—and the right support ticket system makes all the difference. This article helps you choose a solution that boosts response times, streamlines workflows, and builds trust.

This blog explains Haptik’s role in conversational AI, its challenges, and why many are now exploring top Haptik alternatives in 2025 to meet rising AI and customer engagement demands.

This blog explains what CSAT is, why it matters for businesses, and shares effective strategies to boost customer satisfaction and strengthen brand loyalty. Understanding CSAT empowers companies to deliver better experiences that keep customers engaged and coming back.

Customer feedback is the bridge between what customers expect and what brands deliver. This article explores how leveraging feedback can strengthen loyalty, boost CX, and drive long-term growth.

In 2025, contact center software is transforming customer service with AI, omnichannel support, and intelligent features that boost efficiency and satisfaction. This blog explains the key trends driving this change.

Customer support in 2025 demands more than basic ticketing—it requires AI-driven, predictive solutions for speed and precision. This article highlights the top ticket management tools redefining customer experience this year.

Customer service has become a true growth driver. Today’s customers expect fast, consistent support—whether through social media, chat, or AI assistants. This blog explores what modern support looks like, the top channels, essential tools, and key trends shaping its future.

Customer support in 2025 demands speed, scale, and personalization — something early automation couldn’t deliver. Enter agentic AI: systems that can think, decide, and act. This blog explores how agentic AI is redefining support with real-world use cases and insights.