Voice AI Agents for collections
Voice AI Agents That Increase Reach and Drive Repayments
Automate due and overdue payment outreach with natural, compliant voice conversations that help banks improve borrower engagement, capture intent, and reduce agent workload.
- Reach more borrowers with human-like outbound calls
- Capture payment intent, PTPs, and follow-up outcomes automatically
- Stay aligned with approved scripts, consent rules, and audit requirements
Consent-aware outreach Script governance & approval workflows Full audit trails & call recordings Role-based access controls Secure deployment options
Challenges in Collections
Manual Reminder Calls Create Cost, Risk, and Inconsistent Outcomes
Due and overdue reminders sound simple. In practice, they create operational drag. Over time, this increases cost-to-serve, weakens compliance posture, and slows collections recovery.
Agents spend hours repeating the same payment reminders
Scripts differ across teams, branches, and vendors
Customers are contacted outside preferred time windows
Right-party contact rates remain
inconsistent
Promise-to-pay commitments are not always captured accurately
Call outcomes are either logged manually or not at al
Automate Collections
What Changes When You Automate Reminders with Kapture Voice AI for Collections
When collections teams automate reminders correctly, the shift is immediate and measurable. Outreach becomes structured. Agents regain time. Compliance no longer depends on human consistency.
Govern Every
Customer Interaction
Centrally approved scripts and predefined contact rules guide every reminder call. Automated consent checks and time-window controls ensure consistent, compliant outreach.
Increase Reach,
Not Headcount
Routine reminder calls run autonomously from dial to response capture. Agents focus on negotiations and complex recoveries while outreach capacity expands without additional headcount.
Capture Outcomes
in Real Time
Structured call outcomes log instantly into your CRM or collections system. Promise-to-pay commitments, disputes, and callbacks remain searchable, traceable, and audit-ready.
INDUSTRY FIT
Built for High-Volume Collections Across Lending and BFSI
Kapture Voice AI for Collections is designed for businesses where repayment outreach must be timely, compliant, and scalable. From loan reminders to overdue follow-ups, it helps collections teams automate outreach while improving consistency, borrower engagement, and operational control.
Retail Lending
Automate due and overdue reminders across personal, consumer, and unsecured loan portfolios.
Credit Cards
Handle statement dues, missed payments, and delinquency follow-ups with scalable voice outreach.
NBFCs & Microfinance
Improve outreach consistency and outcome tracking across large, distributed recovery operations.
Banks & BFSI Teams
Support regulated collections workflows with script control, consent-aware communication, and full auditability.
FOR MODERN DEBT COLLECTIONS
What Kapture Voice AI-Enabled Workflows Deliver
Kapture Voice AI workflows execute the entire reminder cycle with structure and accountability. Each action supports faster follow-through, clearer documentation, and more predictable recovery outcomes.
Confirm Customer
Verify customer identity before sharing payment information
Auto-Note Every Reply
Record confirmations and customer responses in real time
Surface Context Fast
Flag disputes, hardship cases, or objections instantly
Run Standard Playbooks
Deliver centrally approved due and overdue reminder scripts
Share a One-Tap Checkout
Send secure payment links via SMS when required
Route Complex Cases
Escalate high-risk or complex accounts to live agents
Lock In Commitments
Capture promise-to-pay commitments during the call
Schedule Calls
Schedule callbacks based on customer preference
Keep a Clean Trail
Maintain structured, searchable interaction records
Secure & Compliant
Built for Regulated Collections Environments
Kapture Voice AI embeds governance directly into reminder workflows, giving compliance and risk teams full confidence in execution.
Enforce consent status and DND preferences automatically
Restrict outreach to approved contact time windows
Manage script versions with formal approval controls
Maintain complete call logs and recordings
Apply data masking and redaction where required
Control access through role-based permissions
Deploy securely via Cloud, VPC, or on-premise models
Your team retains control at every step. Automation handles routine reminders, while agents intervene only when judgment and negotiation become necessary.
Integrations
Your systems. Our AI. One flow.
Kapture snaps into the tools you already run – channels, data, and back-office systems – so AI Agents & automation can resolve issues and trigger actions anywhere while your teams keep full visibility and control.
What Enterprises Like Yours Achieve With Kapture
Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
“Kapture’s has been instrumental in Tata 1mg’s growth. They tailored the platform to our needs, provided a dedicated support manager, and equipped us with Agentic AI features that made a real difference in delivering faster, smarter CX at scale.”
72%
First Call Resolution
91%
Agent Utilization
What Enterprises Like Yours Achieve With Kapture
Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
“Over the past 7 years, the experience with Kapture CX has been nothing short of fantastic. They stand out because they deep dived into our problem. Apart from their flagship solutions that work spectacularly, they also focussed on innovating our overall CX with Agentic AI. My favourite part is that they offer 24/7 support, even after implementation.”
Rohil Ahmed
Head-CS Product & Technology BigBasket
22%
CSAT Improvement
98%
AI Resolution Rate
What Enterprises Like Yours Achieve With Kapture
Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
“Over the past 3 years, Kapture CX has really helped us stand out with better CX. We are using Kapture to improve our response time for warranty claims and a few other high-impact service requests by 60%. Kapture CX has been nothing short of inspirational.”
Stanley Black & Decker
50%
Reduction in TAT
17%
CSAT Boost
What Enterprises Like Yours Achieve With Kapture
Hear from industry leaders about the impact of our platform in delivering seamless experiences and driving success.
“My rating for Kapture would be a 10, for what it brings to the table in terms of data points, its strong support system, and the people I interact with are incredibly humble and sweet, which makes a real difference. If I had to describe my experience with Kapture in one word, it would be reliable. In fact, I’d say outstandingly reliable!”
Rajiv Ravindran
Head-Customer Success Namma Yatri
91%
First Call Resolution
48%
Reduction in AHT
Modernize Due and Overdue Reminders
Automate routine payment nudges. Improve outreach coverage. Maintain full compliance control at every step.
+1(415) 319-8777 (USA)
enquiries@kapture.cx
