Unified inbox for queries from multiple channels Handle multiple queries coming via different channels like Facebook, Instagram, Whatsapp, chat, call, and, website. Agents can easily answer all the travel-related queries through the unified interface. Increase the scope of your customer engagement by interacting with them over many channels via integrations.
Answers made available to your customers FAQs, articles, community forums, and AI-powered bots can be used to empower customers to resolve their own queries. Customers can go through the knowledge material to know answers to common questions without having to interact with agents.
An in-built language translator on the resolution screen that helps the agent respond to queries in the customer’s preferred language. Create deep, meaningful and personalized interactions with customers by addressing their problems in their language.Learn More
Get reports of the type and number of queries coming via different channels. Also, get reports about the channels the queries are coming from to know the most engaging channel of your agency.Learn More
Your aggregator partners and their customers who have booked tickets from them may from your agency have questions that need to be answered. Kapture brings the queries from different platforms to one consolidated inbox for a faster customer service experience.
A central repository of all the knowledge material made easily accessible to agents to resolve queries of the customers and deliver the most accurate resolution.Learn More
FCR | NPS | CSAT | AHT
Powerful tools that help in increasing overall agent productivity.
Fastest Implementation Cycle
In-house implementation team that makes your support system up and running in no time.
Automate the repetitive tasks to save your agents’ time.
Correct and accurate resolutions with entire customer journey summarized on a single screen.
AI | ML Driven
AI and ML driven system to analyze the collected data and deliver accurate resolutions in one go.
Cutting-edge 1000+ API Integration
Unifies your support channels, your customer information and your team to work better together.
"A pleasant surprise is seeing a company whose engineering team is as powerful as its sales team. Usually, salespeople disappear once the deal is signed but this was not the case here."
"The enquiries needed to be urgently integrated in a cohesive manner and Kapture's software has been a total gamechanger"
"Reduced overall response time backed by Kapture's technology and automation"
Customer service in the travel industry refers to the various processes and services that travel companies use to assist their customers with planning and booking trips and provide support during and after travel. Travel customer service includes helping customers choose the best travel options to assist with luggage, reservations, and itinerary changes.
Excellent customer service is essential in the tourism industry for several reasons. First, it helps to ensure that tourist destinations remain popular and attractive to potential visitors. If vacationers have a terrible experience at a particular location, they are likely to tell others about it and may avoid returning themselves. This can lead to a decline in tourism in that area. Second, good customer service can help build a positive reputation for a business, attracting new customers.
Customer experience is essential in the travel industry because it can help to create repeat customers and word-of-mouth marketing. Good customer experience can make customers feel valued and appreciated and encourage them to return for future business. Additionally, customers with positive experiences with a company are likelier to tell others about their good experiences, furthering the company's reputation.
There are a few key things to keep in mind when providing excellent customer service in the travel and hospitality industry:
- Be prompt and efficient when dealing with customer queries and requests
- Ensure that customers feel welcome and valued
- Be helpful and offer assistance where needed
- Be professional at all times
- Aim to exceed customer expectations
To accomplish all of this, you must implement customer support software that, in turn, improves the customer experience. Some customer service software is easy to set up, while others are more difficult. Regardless of integrations and specifications, Kapture's customer support software is extremely simple to set up.
The benefits of using travel customer service software are numerous. Some benefits include managing customer data, tracking customer complaints and activity, and generating reports. Additionally, travel customer service software often includes features such as chatbots and AI that can help automate customer service tasks. Ultimately, travel customer service software can help improve the overall customer experience.
With its omnichannel accessibility, Kapture's help desk software enables you to be where the customers are. Additionally, you can enhance your customer relationships with conversational support around-the-clock using its live chat and AI Chat features.
There are a few key reasons why customer satisfaction is essential in tourism. First, customer satisfaction is a crucial indicator of whether a tourism business provides an excellent customer experience. Customers are more likely to return and recommend the business to others if they are satisfied. Secondly, customer satisfaction can also lead to repeat business and higher revenues for the tourism business. Finally, happy customers are more likely to leave positive online reviews, which can attract even more customers.