AgentOS: Building the Foundation for AI-Native Enterprises

Bengaluru, India, June 18, 2026 – Enterprise AI is moving beyond copilots and isolated automation. Organizations today require intelligent systems that can orchestrate workflows, make decisions, collaborate with people, and continuously optimize operations. AgentOS represents Kapture’s vision for this new era—an Agentic Operating System that brings AI and human intelligence together for concierge execution across the enterprise.

Designed to serve as the intelligence layer beneath business operations, AgentOS enables organizations to build, deploy, govern, and optimize AI agents across customer support, sales, collections, claims, and enterprise operations. Rather than automating individual tasks, AgentOS enables enterprises to execute complete workflows while maintaining visibility, governance, and human oversight.

The platform is built around four integrated capabilities—Vitos, Command, Calibrate, and Pulse—that work together to help organizations create AI agents, orchestrate workflows, monitor quality, and generate operational intelligence. Together, these capabilities provide enterprises with a unified platform to scale AI adoption confidently across functions.

“Enterprise AI shouldn’t just assist people—it should execute meaningful work while keeping humans in control of governance, quality, and outcomes,” said Vikas Garg. “AgentOS is designed to give enterprises the intelligence layer they need to orchestrate AI agents, people, and business processes as one connected operating system.”

As enterprises transition from experimentation to production-scale AI adoption, AgentOS provides the foundation for intelligent operations that combine autonomous execution with human judgment. By connecting AI agents, enterprise systems, and operational intelligence into a single platform, Kapture is helping organizations build AI-native enterprises that are faster, more adaptive, and focused on outcomes.

About Kapture

Kapture is an Agentic Operating System used by more than 1,000 enterprises across 18 countries. Its AI agents complete work end-to-end across customer support, sales, collections, claims, and enterprise operations over voice, chat, email, messaging, and social channels while people step in only where judgment is required. Founded in Bengaluru in 2014, Kapture has evolved from enterprise customer support software into an AI-native platform helping organizations automate complex workflows and deliver measurable business outcomes.

Author

Sohail Shaikh

Senior Manager – Product Marketing

enquiries@kapture.cx