Bangalore, India, February 5, 2026 — Kapture CX has announced a significant business milestone, achieving profitability and cash-flow positive operations alongside an impressive 100% year-on-year revenue growth, reinforcing its position as a leading AI-powered customer experience platform for enterprises.
The strong performance has been driven by accelerated adoption among large enterprises, particularly across BFSI, fintech, and online retail sectors, where organizations are increasingly investing in AI-led customer experience transformation.
Over the past year, Kapture CX has seen revenue double, with net revenue retention surpassing 140%, reflecting both strong customer expansion and sustained value delivery across its client base.
A key contributor to this growth has been the company’s continued momentum in the BFSI segment, where new enterprise wins and account expansions accounted for more than half of new quarterly revenue through mid-2025, with this trajectory continuing into 2026.
This milestone underscores a broader industry shift, as enterprises move from fragmented, reactive support systems toward AI-native, unified CX platforms that combine automation, intelligence, and deep contextual understanding. Kapture CX’s agentic AI capabilities have played a central role in enabling businesses to scale support operations efficiently while improving resolution times and customer satisfaction.
The company’s growth also highlights the increasing demand for enterprise-grade, outcome-driven CX solutions, where measurable business impact—not just automation—is becoming the defining factor in technology adoption.
Kapture CX’s continued expansion, combined with its focus on profitability, reflects a disciplined growth strategy built on deep vertical expertise, strong enterprise relationships, and AI-led innovation.
About Kapture
Kapture is an enterprise-grade AI powered Omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.
Author
Sohail Shaikh
Senior Manager – Product Marketing
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