Bangalore, India, February 10, 2026 — Kapture CX has announced a strategic partnership with The Digital Fifth, aimed at accelerating the adoption of AI-led customer experience (CX) transformation across the BFSI (Banking, Financial Services, and Insurance) sector.
This collaboration brings together Kapture CX’s AI-powered customer experience platform and The Digital Fifth’s deep expertise in fintech ecosystems and digital transformation, enabling BFSI organizations to modernize their customer support operations and drive measurable business outcomes.
Through this partnership, enterprises will be able to leverage advanced AI capabilities, automation, and data-driven insights to move beyond traditional support models toward more intelligent, proactive, and scalable customer engagement frameworks. The initiative is designed to help financial institutions address key challenges such as fragmented systems, operational inefficiencies, and rising customer expectations.
The partnership also reinforces the growing importance of AI in BFSI, where organizations are increasingly adopting context-aware, omnichannel CX platforms to enhance personalization, improve resolution times, and ensure secure handling of sensitive financial data.
By combining domain expertise with cutting-edge AI innovation, Kapture CX and The Digital Fifth aim to empower BFSI enterprises to drive efficiency at scale, unlock new growth opportunities, and deliver seamless customer experiences across touchpoints.
This collaboration marks another step in Kapture CX’s continued expansion in the BFSI segment, further strengthening its position as a key enabler of AI-driven customer experience transformation in highly regulated, high-growth industries.
About Kapture
Kapture is an enterprise-grade AI powered Omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.
Author
Sohail Shaikh
Senior Manager – Product Marketing
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