Kapture CX Showcases AI-Led Customer Experience Innovation at Bharat Fintech Summit by The Digital Fifth

Bangalore, India, February 13, 2026 — Kapture CX recently participated in the Bharat Fintech Summit hosted by The Digital Fifth, a premier gathering of fintech leaders, innovators, and ecosystem enablers shaping the future of financial services through technology.

Representing Kapture CX at the summit, Sanchit Sood, Chief AI Officer, led an insightful session titled “Beyond Conversations: Transforming Customer Experience with AI-Driven CRM Solutions.” The session explored the rapid evolution of customer experience from traditional, reactive support systems to intelligent, context-aware platforms powered by AI.

During the session, Sanchit highlighted how modern AI-driven CRM solutions are enabling enterprises to unify data, automate workflows, and leverage advanced analytics to deliver seamless, proactive customer experiences. He emphasized the shift toward systems that not only respond to queries but anticipate customer needs, driving efficiency and enhancing engagement at scale.

The discussion also shed light on how organizations in fintech and digital-first industries are increasingly viewing customer experience as a critical growth lever. By integrating AI across touchpoints, businesses can unlock higher productivity, improve resolution times, and deliver more personalized interactions.

The summit provided a valuable platform for exchanging ideas, gaining fresh perspectives, and engaging in meaningful dialogue around the future of AI in fintech. Kapture CX’s participation reinforced its commitment to driving innovation in customer experience through advanced AI capabilities.

Team Members Present at the Event:
Sheshgiri Kamath | Vikas Garg | Sanchit Sood | Sameer Singh Jaini | Shashank Shekhar | Nibha Kothari | Pritesh Tayade | Taru Jain | Aditya Batra | Omanshu Yadav | Harsha Agrawal | Alok Madhav | Sahil Khedaskar

About Kapture

Kapture is an enterprise-grade AI powered Omnichannel Customer Experience management platform with a deep focus on customer support. Kapture adapts to evolving customer expectations and transforms good customer experiences to great ones. With expertise in five key industry verticals: Retail, BFSI, Travel, Energy and Consumer durables, Kapture today is helping 1000+ businesses in 16 countries create wonderful customer experiences.

Author

Sohail Shaikh

Senior Manager – Product Marketing

enquiries@kapture.cx