Kapture Appoints Abhinav Sinha as Vice President – Customer Experience

Bengaluru, India – May 15, 2026 – Kapture today announced the appointment of Abhinav Sinha as Vice President – Customer Experience, strengthening its leadership team as the company continues to scale its enterprise customer success organization.

With over 14 years of experience across enterprise SaaS, strategy, and analytics consulting, Abhinav will lead Kapture’s post-sales customer journey, overseeing onboarding, adoption, customer success, and value realization. His focus will be on building a scalable customer experience operating model that strengthens long-term customer partnerships and drives measurable business outcomes.

Prior to joining Kapture, Abhinav held leadership roles at the Aditya Birla Group, Sprinklr, and Cartesian Consulting, where he led customer experience transformation initiatives across Retail, BFSI, CPG, and Healthcare. His experience spans customer success, enterprise account management, technical operations, and customer advocacy across global markets.

“We are excited to welcome Abhinav to Kapture as customer experience becomes increasingly important for enterprise growth,” said a Kapture spokesperson. “His experience in scaling customer success organizations and building long-term client relationships will play a key role in helping our customers realize greater value from our platform.”

Commenting on his appointment, Abhinav Sinha said, “Kapture is at an inflection point where customer experience can become a true growth driver. I look forward to building a structured, scalable customer experience organization that consistently delivers value and strengthens long-term customer partnerships.”

About Kapture

Kapture is an Agentic Operating System used by more than 1,000 enterprises across 18 countries. Its AI agents complete work end-to-end across customer support, sales, collections, claims, and enterprise operations over voice, chat, email, messaging, and social channels while people step in only where judgment is required. Founded in Bengaluru in 2014, Kapture has evolved from enterprise customer support software into an AI-native platform helping organizations automate complex workflows and deliver measurable business outcomes.

Author

Sohail Shaikh

Senior Manager – Product Marketing

enquiries@kapture.cx