Seamlessly integrates with Magento stores

To impeccably manage orders and create an effective support service that connects buyers to products and service agents to support queries on a unified dashboard.

Magento Integration

Grow Your Business

With our e-commerce store CRM that brings the most operative customer relationship strategy to the buying experience.

Want to know how?

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Store E-Commerce Metrics

Once integrated into the store, our CRM will be able to capture orders and create customer profiles automatically without the need for manual data inputs.

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Track and Record Each Customer Action

Once orders have been placed, store owners can view shipping details and track packages from within the unified CRM.

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Consolidate Data for Meaningful Action & Analysis

Refund requests, orders and support tickets and all of the web forms from the Magento store are integrated into the CRM and auto-allocated to agents within the CRM platform itself.

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Utilize Our Agile Integration Approach

Store owners can expect a proper backup of their Magento store with synchronized data that clearly visualizes business requirements before moving forward with the integration.

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Get The Show on The Road Faster than Ever!

Saving the best for last, the implementation team can make it all happen in 45 days or less!

Magento X Kapture

What is Magento?

Magento is an open source E-Commerce content management platform for businesses, which successfully integrates digital and physical shopping experiences for the delight of customers worldwide. The E-Commerce platform also boasts a strong portfolio of cloud-based omnichannel solutions.

Naturally, the Kapture CRM & Magento Combination is a proven all-in-one solution that offers amazing benefits for your online store.

Benefits

Kapture CRM + Magento Integration

  • A thoroughly personalized customer experience on your Magento store
  • Consolidated Customer Database
  • Exceptional Customer Support Market
  • Acumen and Intelligence

Features

Try our Amazingly Predictive Help Desk for your Magento Store

Instant gratification is possible with AI-powered Kapture Service Cloud 

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Live Chat

Real time conversations with your customers to increase your website conversion rate.

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Ticketing System

Centralise all customer communication to a single help desk – social media accounts, email addresses, phone numbers and respond to tickets with ease.

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Social Media Posts & Ads

Sell on social media effortlessly. Respond to comments and ad queries from one place with our efficiently managed Facebook, Messenger and Instagram integration.

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Macros

Make custom templates for faster responses to repetitive queries and save it as a macro.

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Auto Responder

Combine rules and macros to automate support tickets for highly personalised responses.

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Intent & Emotion Detection

Use predictive analytics to detect customer intents like shipping, refunds and exchange among others.

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Support & Revenue Stats

Manage ticket volume, response time and resolution time assessment and also track revenue strategies with metrics on pre-sale tickets, conversions and total sales.

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Multi Store Connection

Consolidate all your Magento stores in Kapture to enable all ticket routing to one centralized location.

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