Tag: AI

As CX becomes increasingly autonomous, even the most advanced AI agents can fall short when faced with complex or emotional issues. This blog explores why escalation planning is essential to maintain service quality—and how businesses can design seamless human handoffs when automation reaches its limits.

AI is evolving from solo systems to multi-agent workflows, where specialized AI agents collaborate to handle complex tasks — marking a new era of intelligent, connected operations in 2025.

AI tools are transforming customer support by automating routine tasks and delivering personalized, 24/7 assistance. This shift boosts efficiency, reduces costs, and enhances overall customer satisfaction.

Traditional contact centers struggle with outdated tech and rising customer demands. AI and automation now bridge these gaps, improving efficiency and customer experience.

AI-powered customer insights analyze every customer interaction to reveal behaviors, intent, and trust signals. This blog explores how these insights help businesses create smarter, data-driven strategies.

Support agents are feeling overwhelmed as customer requests surge across multiple channels. This blog explores how AI is easing that pressure—automating repetitive tasks, guiding agents in real time, and improving overall well-being and performance.

Vertical LLMs are redefining customer experience in 2025 with industry-specific intelligence that delivers more personalized and context-rich interactions.

AI is no longer a futuristic concept—it’s an everyday essential. From chatbots to customer insights, businesses now rely on AI to deliver personalized experiences, boost efficiency, and stay competitive.

Agentic AI marks a leap from scripted automation to autonomous decision-making, much like Dolores in Westworld learning to think on her own. It’s reshaping customer service by enabling AI systems that adapt, act, and deliver smarter, real-time experiences.