Call Center
Best Practices for On-Boarding Customer Service Agents
Your customer service department is an excellent chance to engage with customers, assist them in resolving difficulties, and demonstrate your…
What Is The Importance of A Help Desk Ticketing System in Your Business?
Implementing the right ticketing system for your customer service is as important as the sincere individual efforts of the team…
What’s First Response Time in a Call Center and How To Improve It?
Responding fast to customer queries makes all the difference in delivering outstanding customer service. There is no easier way to…
Customer Service
Mastering the Art of Quick Response: Handling Large Support Ticket Volumes with Ease
A rise in the number of customers for a business comes with an increase in the number of their support…
Five ways to prevent contact center burnout and reduce turnover rates
It can be difficult and stressful to work in a contact center. Employees may become burned out and experience significant…
Scaling Empathy: Techniques for Providing Personalized Care to a Large Customer Base
Today, customer satisfaction is as crucial as ever. To provide a better experience to customers, companies need to empathize with…
Help Desk Software
Scale Customer Support Without Compromising on Quality
As your business grows, so does the demand for customer support. It can be challenging to keep up with the…
Make The Holiday Season The Suite-est One With Awesome Ecommerce CX
The holiday season has arrived, and unlike any other time of year, it is the busiest. If you do not…
Getting Started With Kapture? Here are 5 Features That Will Save Your More Time
Keeping up with client expectations is critical to your organization, which means your support operations must be quick. Is it…
Knowledge Management
FAQ Vs Knowledge Base: What you Need to Know
In today’s digital age, customers expect quick and easy access to information about the products and services they use. This…
How to Prevent Employee Knowledge Hoarding in the Workplace
Managing the office scrooge ‘Hoarding’! The word conjures up an image of a gnarly old Grinch stooped over a table…
The Different Types Of Knowledge Management Systems: Pros, Cons, And Everything In Between
Let’s Dive in Any IT system that saves and retrieves knowledge to increase understanding, collaboration, and process alignment is referred…
Learning Management
Impact & Benefits of LMS on the Pharmaceutical Industry
Pharmaceutical compliance training pressures have always been higher. With the COVID-19 pandemic sweeping the globe, healthcare and pharmaceuticals have become…
9 Employee Learning Strategies to Optimize Workplace Success
Any successful organization needs an efficient and motivated workforce. Efficient staff translates into increased outputs, happy customers, and healthy bottom…
Why do we need an LMS for banking and finance?
The banking industry is undergoing tremendous transformations. Financial services, internal procedures, and most crucially, the customer experience are being changed…
Service
Service Desks vs Help Desks: What Are They and Why Are They Important?
The IT world is abuzz with indistinguishable technical terms open to several interpretations. We have, for instance, a service desk…
The Importance of Customer Retention in Increased ROI, Customer Loyalty, and Business Growth
Keeping customer retention high is the key to increased ROI, customer loyalty, and business growth. Learn interesting information on how…
Insight into the Logistics Industry: CRM Software for Transporters
Every day, the logistics industry deals with tasks of acquiring resources and managing transit, distribution, shipping packages, relationships with customers/vendors…
Ticket Management
Mastering the Art of Quick Response: Handling Large Support Ticket Volumes with Ease
A rise in the number of customers for a business comes with an increase in the number of their support…
5 Tips for Hiring the Best Customer Service Representatives
Customer service is extremely crucial for every enterprise, regardless of the business or industry sector. Because that is where the…
Make The Holiday Season The Suite-est One With Awesome Ecommerce CX
The holiday season has arrived, and unlike any other time of year, it is the busiest. If you do not…