Call Center
Best Practices for On-Boarding Customer Service Agents
Your customer service department is an excellent chance to engage with customers, assist them in resolving difficulties, and demonstrate your…
What Is The Importance of A Help Desk Ticketing System in Your Business?
Implementing the right ticketing system for your customer service is as important as the sincere individual efforts of the team…
What’s First Response Time in a Call Center and How To Improve It?
Responding fast to customer queries makes all the difference in delivering outstanding customer service. There is no easier way to…
Customer Service
Beyond Customer Support: How Support Teams Impact Revenue
When it comes to customer support, most businesses see it as a necessary cost center that is only meant to…
Customer Support Automation: Putting Customer Support on Autopilot
In recent years, the rise of artificial intelligence and automation has led to a significant transformation in the way businesses…
Meeting Customer Expectations: A Guide to Building Customer Loyalty
Meeting customer expectations is essential for any business that wants to build a loyal customer base and grow its revenue.…
Help Desk Software
Make The Holiday Season The Suite-est One With Awesome Ecommerce CX
The holiday season has arrived, and unlike any other time of year, it is the busiest. If you do not…
Getting Started With Kapture? Here are 5 Features That Will Save Your More Time
Keeping up with client expectations is critical to your organization, which means your support operations must be quick. Is it…
CX Acceleration: Here is how to do it right
Ever wondered what is that one thing that can help you be your customer’s first choice? Let us share the…
Knowledge Management
How to Prevent Employee Knowledge Hoarding in the Workplace
Managing the office scrooge ‘Hoarding’! The word conjures up an image of a gnarly old Grinch stooped over a table…
The Different Types Of Knowledge Management Systems: Pros, Cons, And Everything In Between
Let’s Dive in Any IT system that saves and retrieves knowledge to increase understanding, collaboration, and process alignment is referred…
10 Ideas to Improve Knowledge Management in the Contact Center
The core of a company’s success depends on the knowledge management system they’ve integrated for customer service. The knowledge that…
Learning Management
Impact & Benefits of LMS on the Pharmaceutical Industry
Pharmaceutical compliance training pressures have always been higher. With the COVID-19 pandemic sweeping the globe, healthcare and pharmaceuticals have become…
9 Employee Learning Strategies to Optimize Workplace Success
Any successful organization needs an efficient and motivated workforce. Efficient staff translates into increased outputs, happy customers, and healthy bottom…
Why do we need an LMS for banking and finance?
The banking industry is undergoing tremendous transformations. Financial services, internal procedures, and most crucially, the customer experience are being changed…
Service
Service Desks vs Help Desks: What Are They and Why Are They Important?
The IT world is abuzz with indistinguishable technical terms open to several interpretations. We have, for instance, a service desk…
The Importance of Customer Retention in Increased ROI, Customer Loyalty, and Business Growth
Keeping customer retention high is the key to increased ROI, customer loyalty, and business growth. Learn interesting information on how…
Insight into the Logistics Industry: CRM Software for Transporters
Every day, the logistics industry deals with tasks of acquiring resources and managing transit, distribution, shipping packages, relationships with customers/vendors…
Ticket Management
Make The Holiday Season The Suite-est One With Awesome Ecommerce CX
The holiday season has arrived, and unlike any other time of year, it is the busiest. If you do not…
Getting Started With Kapture? Here are 5 Features That Will Save Your More Time
Keeping up with client expectations is critical to your organization, which means your support operations must be quick. Is it…
Personalized customer interaction and its importance
Today, personalization is a key differentiating factor in customer service. The more layers of personalization you add in a resolution…