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Here’s all that is to know about an Agent’s Tone of Voice in Customer Service
Customer Support is one of the key differentiators that every company out there strives to […]
Support Queue Management Tips
“Please be on hold while we connect your call to the customer representative”. **Jingle playing.** […]
Ways to Identify and Meet Customer Expectations
According to an Accenture study, 48 percent of consumers expect exceptional treatment for being a […]
B2B Customer Service: Its Importance in the B2B Industry
80% of B2B buyers expect the same buying experience that is given to the B2C […]
Want To Write An Inspiring Customer Service Vision Statement? Let’s Show You How It’s Done!
“That’s what she said” “OH. MY. GOD” “I am the danger” Rings a bell, right? […]
What is customer service policy and why is it important?
We all have come across a situation where different customers with a similar issue have […]
7 Brilliant Customer Service Training Games
Providing brilliant customer service is one of the most important aspects of any successful 21st-century […]
The Road to Customer Satisfaction: Best Practices Unveiled
Customer Satisfaction is a key metric that businesses use to understand how happy a customer […]
Handling Customer Complaints on Social Media: Proven Strategies for Success
Does your brand receive numerous queries and complaints on social media? Are your agents struggling […]
The Ultimate Guide to Design Customer Support Escalation Matrix
“Between an uncontrolled escalation and passivity, there’s a demanding road of responsibility that we must […]
