Kapture Blog
Customer Service
Explore all Blogs
15 Best Practices For Your Social Media Customer Service Strategy
“94% of consumers say an online review has convinced them to avoid a business.” – […]
Best ways to use canned responses in your live chat
In a customer support team, the ability to offer quick replies to queries in less […]
Ticket Tagging Automation To Improve Your Customer Support
Automatic ticket tagging is a method of scanning incoming ticket descriptions in order to group […]
SLA Management: A Comprehensive Guide and Best Practices
Imagine you’re about to embark on a grand adventure. You’ve meticulously planned your route, booked […]
Why Do Knowledge Management Systems Fail? (The Mistakes And The Fixes)
“Knowledge is ever-evolving, making knowledge management a never-ending effort.” Competition in the SaaS industry, or […]
10 Follow-Up Emails That Improve Customer Loyalty
“You cannot buy loyalty; you cannot buy the devotion of hearts, minds, and souls. You […]
10 Best Ways to Optimize your Customer Success plan
Customer success is like a red dot on Google maps where it is the ultimate […]
Customer Success from a Love Book: Here’s How We Decoded It
Customer Love is two words that companies out there want to achieve every single day. […]
10 Strategies for Doing Customer Service Right as a Startup
Exceptional customer experiences are no longer just a bonus—they’re a necessity. For startups, building strong […]
The First Call Resolution Advantage: Everything You Need to Know
There’s nothing more frustrating for a customer facing an issue than being told by a […]
