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Understanding Types of Knowledge Management Systems: Pros and Cons
Imagine your organization as a vast library, not just filled with books, but with the […]
AI Ticketing Software: What are the Benefits And Why You Need It
Today we are surrounded by the brilliance of artificial intelligence. Take a look around. From […]
7 Benefits of Ticket Merging
One of the major tasks of customer support in a company is resolving customer issues […]
How to Build a Customer Success roadmap?
Future-proofing your company’s customer experience Imagine that you’re a mountain guide and you’re taking your […]
The Ultimate Guide to Managing Warranty Requests
Pssst………automate it, automate it, automate it Warranties are service contracts that let your customers know […]
Customer Lifetime Value And Client Retention: Why Is It Important?
What Is Customer Lifetime Value? Customer lifetime value, or yet again, lifetime customer value (CLV, […]
15 Best Practices For Your Social Media Customer Service Strategy
“94% of consumers say an online review has convinced them to avoid a business.” – […]
Here’s How a Ticketing System Can Save Costs and Your Customers
A ticketing system is a tool that enables the collection, management, processing, and tracking of […]
Best ways to use canned responses in your live chat
In a customer support team, the ability to offer quick replies to queries in less […]
Ticket Tagging Automation To Improve Your Customer Support
Automatic ticket tagging is a method of scanning incoming ticket descriptions in order to group […]
