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What Is A Detractor in NPS And How Do You Turn Them Into Promoters?
Net Promoter Score (NPS) is a metric used to assess customer loyalty and the probability […]
Right Ways To Ask For Feedback From Customer
Do you recall getting feedback form just after you have a conversation with a customer […]
How to Get a 360-Degree Overview of Your Customers
‘Please wait for 2 minutes while I access your information.’ ‘Can you please give us […]
Leveraging Big Data to Enhance the Quality of Customer Service
It’s no secret that better customer service helps in increasing customer satisfaction and retention rates […]
How to turn negative feedback into a positive experience
Despite putting tremendous effort and time into products and services, enterprises are often met with […]
How CRM Reports And Analytics Can Turn You Into An Amazing Decision Maker?
Successful businessmen know that growth in business isn’t a naturally occurring phenomenon. They are usually […]
Omni-channel Analytics: What the Metrics Could Mean
Omnichannel analytics can be defined as the overview of sales within various online sources like […]
How Customer Profiling & Segmentation helps increase Customer Lifetime Value
Customer Lifetime Value is a metric that’s fairly untouched in the business world mainly because […]
The Executive Guide to Understanding the Single-View Dashboard
About the Single-View Dashboard: A Single-View CRM Dashboard provides a brief but optimized glimpse […]
