Data is one of the most important currencies in today’s environment. This is because most […]
Category: Analytics & Insights
Keeping Customer Data Confidential with PII Encryption
Data leaks and cyberattacks are becoming increasingly regular these days. Businesses use customer information for […]
Customer Feedback: Why is it important to your business?
Customer feedback is one of the most valuable sources of information for any business. It […]
What is a VoC program and How to run it successfully?
“We don’t want to push our ideas onto customers, we simply want to make what […]
How to Protect Your Customer Data from Hackers?
CX Cyber Security Essentials Customer Experience (CX) systems are among the most useful applications for […]
The Complete Guide for Average Resolution Time (ART)
The most important thing in communication is hearing what isn’t said. Peter Drucker, Father of […]
Customer Effort Score (CES): A Complete Guide
In the recent competitive landscape, it is easy for customers to switch to another brand […]
How Brands Can Track And Improve Customer Perception: The Complete Guide
Content Highlights: What Is Customer Perception? Know-How To Track Customer Perception Ways To Improve Customer […]
Boost Your Service Practices By Measuring Customer Satisfaction (CSAT)
51% of customers will never do business again with a company that offers a poor […]
10 ways to make the most of your Customer Data
Use customer data and add value to your business Business in the digital era is […]
