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Auto QA: Automating Customer Support Quality Assurance
Imagine yourself as a customer service representative at a popular online retailer. The holiday season […]
The Powerhouse Behind Exceptional Service: Agent Assist with GenAI
Imagine you’re stuck at an airport with a lost boarding pass. Traditionally, you’d wait in […]
Transforming Customer Service: The Power of Self-Serve Solutions
Amidst an online shopping spree, a notification suddenly appears, prompting you to change your debit […]
The Bot Revolution: To Bot or Not to Bot?
In an era driven by technological advancements, the role of artificial intelligence (AI) has become […]
What is the future of AI in customer service?
It’s fair to assert that AI, particularly within the customer service sector, is not just […]
How AI Enhances Efficiency in Customer Support?
A study from Stanford and MIT found that using AI in customer service makes agents […]
Will AI replace human customer support agents?
“Augmented intelligence is all about people taking advantage of AI” –– Svetlana Sicular, research vice […]
How to Supercharge Your Automation in Customer Support for Better Efficiency?
With the rise of automation technologies, organizations can now enhance their customer support operations by […]
How Enterprises use Chatbots in Customer Support
The use of chatbots in the enterprise has grown tremendously in recent years. Organizations across […]
10 Essential Chatbot Features That Make Customers Love Your Bot
Interacting with customer service representatives and explaining to them a small issue is hectic and […]
