The Best Employee Experience Platforms of 2025 to Empower Your People

Another exit interview. Another reminder that something’s broken.

Compensation still matters — but in 2025, it’s not enough. According to Gallup’s State of the Global Workplace 2024, global employee engagement has slipped to just 21%, down from 23% the previous year.

In the U.S., engagement has fallen to its lowest point in over a decade, with only 31% of employees fully engaged — a sign of persistent communication and recognition gaps. And beyond pay, studies show that 79% of employees who quit cite a lack of appreciation as a major factor.

Flexibility, recognition, and seamless digital tools are now non-negotiable. Miss the mark, and disengagement — and attrition — follow quickly. That’s why organizations are investing in employee experience (EX) strategies and platforms that simplify work, improve communication, and give employees the tools to succeed. When EX improves, customer experience (CX) naturally follows.

This blog explores how EX goes beyond engagement and reviews 15 employee experience platforms that empower teams to stay productive, aligned, and committed.

What’s the Difference Between Employee Experience and Employee Engagement?

Employee experience and employee engagement are closely related but not the same.

EX is the total journey an employee has with your organization. It encompasses all aspects, from onboarding, tools, and internal communication to performance management, feedback, and professional development. This environment influences your employees’ feelings at work, physically, emotionally, and digitally.

Engagement, on the other hand, is the emotional commitment employees have to their work and organization. It’s a result of a well-designed experience, but not the full picture.

Here’s a breakdown:

1. Employee Experience

• Focuses on day-to-day interactions, tools, and systems
• Covers every stage of the employee lifecycle
• Involves HR, IT, and team managers collectively

2. Employee Engagement

• Reflects how motivated employees are
• Is measured through surveys and performance indicators
• Is often a lagging indicator of experience quality

For instance, a team member with direct access to a consolidated dashboard and transparent workflows is more inclined to remain involved. Without that EX foundation, even motivated employees burn out.

To improve engagement, start by fixing the employee experience. This is where EX software plays a role by simplifying interactions and eliminating friction in everyday tasks.

In short, engagement reflects how employees feel, while experience defines what shapes those feelings.

What Is an Employee Experience Platform? A Closer Look

An employee experience platform (EXP) is essentially a digital center that supports employees at every stage of their journey — from onboarding to ongoing development. Think of it as a Slack-like hub, but with built-in performance tools, learning modules, and feedback systems designed to make work seamless.

It functions as the nerve center of your company, bringing people, assets, knowledge, and performance indicators together in a single setting. The goal? To remove barriers, increase participation, and create an atmosphere where employees can truly flourish.

In contrast to isolated HR tools, an EXP provides a comprehensive picture of the employee journey. It enables employees and managers to work together more effectively and remain connected to company goals.

A contemporary employee experience software typically features:

• Centralized communication: Ensures employees are informed and coordinated
• Task and process automation: Minimizes manual work and wait times
• Customized learning and growth: Enhances professional advancement
• Continuous feedback and pulse surveys: Reveals employee feelings instantly
• Integrated analytics: Allows you to track trends in performance and satisfaction

In short, the right EXP helps you build a work culture that’s connected, consistent, and people-first.

The Rise of Employee Experience Platforms

The transition to hybrid and remote work has transformed employee expectations. Individuals now seek independence and flawless digital interactions. That’s why employee experience platforms are business-critical.

McLean & Company’s 2025 report reveals that enhanced employee experience is now a top-five priority for HR leaders worldwide. The trend is clear: organizations that invest in EX are seeing higher retention and customer satisfaction.

Here’s why these platforms are gaining traction:

• Workplace fragmentation: Distributed teams use multiple tools, often in silos. An EXP brings them together.
• Rising burnout: Repetitive tasks, unclear goals, and lack of feedback drain your team’s energy. EX platforms reduce this burden.
• Talent retention challenges: People don’t leave companies; they leave bad experiences. A seamless EX keeps them engaged.
• Growing CX demands: Support teams need faster access to information and collaboration. EX tools improve internal alignment, which directly impacts CX.

Take a frontline support team, for instance. With a unified EXP, your agents get quick access to training, issue resolution guides, and peer support. That means less stress, quicker answers, and better service delivery.

As employee experience becomes a competitive differentiator, the best EX platforms are becoming essential to modern workforce strategy. They let you build a culture where people and performance go hand in hand.

How Employee Experience Platforms Drive Better Customer Outcomes

According to one study, Microsoft’s “Culture of Feedback” initiative—powered by an employee experience platform—boosted employee engagement by 34% in just one year, and IBM saw a 10-point jump in employee Net Promoter Score (eNPS) through its AI-driven EX platform.

Your customer experience is only as strong as your employee experience. If your teams feel unsupported, your customers feel it too.

An employee experience platform gives your teams what they need to deliver consistently great service. When employees can access knowledge quickly, collaborate easily, and share feedback in real-time, it removes stress and boosts service quality.

Here’s how the right EXP impacts CX directly:

• Instant feedback loops: Let you resolve internal blockers before they affect customer interactions
• Centralized communication: Ensures all are informed about priorities and escalations
• Training and support resources: Assist your agents in enhancing abilities while maintaining productivity
• Well-being and engagement features: Reduce burnout and keep service energy levels high

For example, if a support agent can flag a workflow issue and get a fix fast, their frustration drops, and response times improve. That creates smoother interactions and better outcomes for your customers.

More CX platforms today are integrating employee insights into their dashboards. That’s because leadership teams increasingly recognize the link between EX and customer loyalty.

When your teams are given authority, their performance improves. When they excel, your customers stay longer and share their positive experiences.

What to Look For in an Employee Experience Platform

Selecting the appropriate employee experience platform is a strategic choice. You require a platform that matches your business objectives, aids your team, and improves customer results.

Here’s what to pay attention to:

• Combined interface: Opt for a system that unifies communication and tasks into a single dashboard.
• Immediate feedback and polls: Seek integrated features that assist in gathering employee opinions and responding to them promptly.
• Flexible workflows: Your teams shouldn’t be forced to conform to inflexible systems. The platform should conform to your workflows rather than the reverse.
• Support enablement tools: Elements such as intelligent knowledge repositories and educational modules are vital for teams interacting with customers.
• Analytics and reporting: It’s essential to have visibility into productivity trends and support metrics consolidated in one location.
• Smooth integration: Make sure the EXP links with your current HR systems and teamwork tools.
• Scalability: Your requirements will change as you grow. The platform must grow alongside you without becoming complex.

For instance, if your team is growing into new areas, your EXP should facilitate multilingual onboarding and feedback tailored to specific regions. Ultimately, the top employee experience platforms enhance employee satisfaction and customer excellence, all within a single ecosystem.

Comparison Table: Top 15 Employee Experience Platforms

Compare the best of the best and see how the top 15 employee experience platforms stack up side by side.

Top 15 Employee Experience Platforms to Consider in 2025

Here are the top 15 employee experience platforms set to redefine workplace engagement in 2025.

1. Kapture EX – Elevate Employee Experience Beyond Expectations

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Kapture EX is your workplace enabler. Equipped with integrated AI, immediate support, and intelligent automation, it changes the way your teams operate and grow.

You receive a central platform that enables employees to remain efficient, engaged, and satisfied, no matter their location. If you’re serious about bridging employee experience and customer service success, this is your platform.

Notable Features

• AI-driven internal assistance: Resolve HR and operations queries instantly through a self-service system.
• Built-in collaboration suite: Empower team alignment with file-sharing and integrated task workflows across departments.
• Centralized knowledge hub: Equip your teams with curated learning paths and updates in one place.
• Immediate SLA monitoring: Track ticket performance and raise concerns with smart alerts.
• Contextual chatbot assistance: Manage routine inquiries using AI chatbots.
• Analytics platform: Reveal team-centric insights and pinpoint workflow obstacles via role-specific dashboards.

Best For

Mid-sized to large support teams, hybrid workplaces, and fast-scaling enterprises focused on EX-led CX growth.

Why does it stand out in EX

Kapture EX was built with frontline teams in mind. It blends operational clarity with intuitive experiences, making it a top choice for companies looking to scale customer service through empowered employees. It’s the employee experience platform where productivity, support, and innovation meet.

2. Culture Amp – Drive Cultural Change with People-First Feedback Intelligence

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Culture Amp puts feedback at the center of your workplace transformation. It lets you measure, understand, and act on what matters most to your people.

Notable Features

• Science-backed surveys: Launch engagement, DEI, and manager effectiveness surveys backed by behavioral science.
• Actionable insights: Turn feedback into targeted strategies with guided templates and dashboards.
• Growth-focused tools: Enable continuous performance development and goal alignment.

Best For

Culture-led organizations, people-first brands, and large hybrid teams.

Why does it stand out in EX

You get a clear pulse on sentiment with tools that help managers lead with empathy and data.

3. Qualtrics – End-to-End EX Insights Powered by Predictive Intelligence

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Qualtrics EmployeeXM provides a powerful solution for recording and examining each phase of the employee experience, from hiring to departure.

Notable Features

• Journey-based analytics: Map out employee lifecycle touchpoints and measure key experience moments.
• Predictive EX intelligence: Use machine learning to flag attrition risks and engagement drops.
• Integration-friendly design: Connect seamlessly with HRIS and performance systems.

Best For

Businesses concentrated on analytics-based decision-making and active participation.

Why does it stand out in EX

It helps you act before issues arise, turning data into foresight for continuous improvement.

4. Workday Peakon – Continuous Listening That Powers Real-Time Workforce Alignment

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Workday Peakon gives you a real-time, always-on feedback loop that aligns people insights with business priorities.

Notable Features

• Live pulse surveys: Gather anonymized, ongoing feedback across teams and regions.
• Manager dashboards: Equip leaders with easy-to-use insight panels and action recommendations.
• Organizational benchmarks: Compare engagement across roles, functions, and geographies.

Best For

Enterprises managing large, distributed workforces across geographies.

Why does it stand out in EX

It turns every voice into strategy, helping you lead with visibility and agility.

5. ThriveSparrow – Engagement Analytics That Fuel Culture and Performance

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ThriveSparrow makes engagement measurable and cultural growth trackable. It helps you identify what drives satisfaction and where change is needed.

Notable Features

• Pulse-based surveys: Launch quick feedback loops tailored to teams and locations.
• Team-based analytics: Access comparative dashboards to benchmark performance by department or region.
• Actionable EX reports: Translate insights into leadership action plans.

Best For

HR leaders at midsize firms looking for focused, data-backed improvement.

Why does it stand out in EX

It ties every feedback point to culture-building outcomes, not just survey scores.

6. Leapsome – All-in-One Platform for Performance, Development, and Engagement

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Leapsome blends goal tracking, learning, and continuous feedback in one unified employee experience platform designed for fast-moving teams.

Notable Features

• 360° feedback cycles: Build a culture of transparency and peer learning.
• Personalized learning paths: Upskill teams through embedded learning modules.
• Goal-performance linkage: Align team objectives with organizational KPIs.

Best For

High-growth startups and scale-ups focused on people development.

Why does it stand out in EX

You get a tight feedback–learning loop that fosters both performance and engagement.

7. Motivosity – Real-Time Recognition That Sparks Connection and Belonging

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Motivosity turns appreciation into impact. It enables peer-to-peer recognition and meaningful rewards to boost morale and emotional commitment.

Notable Features

• Recognition wall: Publicly celebrate wins and contributions across teams.
• Manager connection tools: Strengthen 1-on-1s with guided check-ins and sentiment tracking.
• Reward automation: Offer curated incentives for milestones and achievements.

Best For

People-first brands prioritizing culture, recognition, and retention.

Why does it stand out in EX

It builds trust and community: two often-overlooked pillars of a successful employee experience strategy.

8. Workvivo – Bring Culture to Life Through Internal Social Engagement

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Workvivo helps you build a connected workplace by making culture visible, shareable, and measurable across teams and locations.

Notable Features

• Interactive social feed: Share wins, updates, shoutouts, and multimedia content.
• Pulse surveys and feedback: Capture employee sentiment in real time with built-in feedback tools.
• Mobile-first design: Engage frontline or hybrid teams through intuitive, on-the-go access.

Best For

Distributed teams that need cultural alignment and emotional connection.

Why does it stand out in EX

You get more than tools; it creates a shared experience that keeps everyone informed, heard, and inspired.

9. Lattice – Performance and Engagement That Grow Together

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Lattice integrates performance management and career development into a unified employee experience platform designed for contemporary teams.

Notable Features

• OKR and goal synchronization: Monitor objectives and link them to team priorities.
• Immediate feedback: Cultivate a routine of recognition through daily exchanges.
• Paths for career advancement: Outline personal development journeys with clarity.

Best For

Mid to large enterprises focusing on career development and retention.

Why does it stand out in EX

It closes the loop between feedback and action, helping you nurture growth-oriented, engaged employees.

10. Empuls – One Platform for Engagement, Recognition, and Rewards

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Empuls enables a holistic approach to employee experience, combining engagement drivers with peer appreciation and continuous communication.

Notable Features

• Engagement surveys with insights: Spot what’s working and where to act quickly.
• Recognition and rewards system: Celebrate contributions with customizable badges and gift options.
• Communication suite: Keep everyone informed and included with social updates and alerts.

Best For

Budget-conscious teams seeking an all-in-one EX solution.

Why does it stand out in EX

It combines essential tools into one platform, making engagement feel seamless, inclusive, and measurable.

11. Bonusly – Recognition That’s Fun, Frequent, and Impactful

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Bonusly turns everyday moments into meaningful recognition through peer-to-peer micro bonuses, making appreciation visible and consistent across teams.

Notable Features

• Peer-based recognition: Empower everyone to recognize contributions in real-time.
• Custom rewards catalog: Offer options from gift cards to experiences.
• Integrations with daily tools: Plug into Slack, Microsoft Teams, and more.

Best For

Teams seeking a culture of ongoing appreciation.

Why does it stand out in EX

You create a culture where wins, big or small, never go unnoticed.

12. Viva Glint – Real-Time Employee Insights Inside Microsoft 365

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Viva Glint, now integrated with Microsoft Viva, embeds employee feedback seamlessly into your daily workflows. It allows you to collect practical insights and address employee needs more rapidly, entirely within the tools your teams already use.

Notable Features

• Embedded in Microsoft 365: Collect and act on feedback right inside Teams and Outlook without disrupting workflows.
• Smart sentiment analysis: Leverage AI to decode open-text responses and surface real-time insights.
• Continuous feedback loops: Run pulse surveys at scale and adapt strategies as the team needs to evolve.

Best For

Microsoft-powered enterprises, hybrid teams, and organizations focused on agile decision-making.

Why does it stand out in EX

You don’t need to switch platforms to hear your people. Viva Glint helps you make faster, smarter EX decisions right where work happens.

13. WorkTango – Voice of the Employee Meets Actionable Insights

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WorkTango transforms how you collect, analyze, and respond to employee feedback with powerful analytics and alignment tools.

Notable Features

• Science-backed surveys: Use validated templates designed by behavioral experts.
• Dynamic dashboards: Visualize sentiment by team, manager, or location.
• Goal-setting and alignment: Connect feedback with strategy and OKRs.

Best For

Data-driven companies seeking deep behavioral insights.

Why does it stand out in EX

You move from data collection to meaningful action without losing momentum.

14. Awardco – Recognition and Rewards That Scale with You

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Awardco helps you automate and personalize rewards while reducing program costs, thanks to direct integration with Amazon Business.

Notable Features

• Point-based system: Give employees flexible redemption options.
• Event-driven automation: Celebrate birthdays, work anniversaries, and milestones.
• Enterprise-grade security: Ensure compliance across global teams.

Best For

Large teams with complex reward logistics.

Why does it stand out in EX

You create scalable recognition programs that feel personal and efficient.

15. 15Five – High-Impact Conversations That Drive Engagement

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15Five combines weekly check-ins, performance reviews, and continuous feedback into one platform to fuel team engagement.

Notable Features

• Weekly pulse check-ins: Track progress and remove blockers.
• 1-on-1 meeting agendas: Structure conversations that matter.
• Performance management suite: Align goals, reviews, and growth plans.

Best For

Teams focused on coaching-centric management.

Why does it stand out in EX

You build a culture of trust and growth through consistent communication.

How to Choose the Right Platform for Your Workforce

Selecting the right employee experience platform depends on how well it fits your company’s current and future needs.

Start with your business size and structure. Are you a remote-first startup or a global enterprise? Select a platform that accommodates your size. Next, consider your industry-specific goals. Tech firms may prioritize agile feedback; manufacturing teams might value safety and compliance features more.

Integration is critical. Look for tools that connect with your HRIS, communication platforms, and workflow apps. A fragmented experience can hurt adoption.

Think about your support model. For a workforce across different time zones, choose platforms that offer round-the-clock support. Certain tools, such as Kapture EX, excel by synchronizing internal service delivery with your customer experience philosophy. This ensures each interaction embodies your brand values.

Also, consider scalability. Will the platform grow with your business? It’s critical to future-proof your investment.

To summarize:

• Match the platform to the company size and workflow.
• Prioritize seamless integrations.
• Evaluate support experience.
• Plan for scale.

Choosing right ensures that your EX investment delivers lasting impact.

Interesting Read – Employee Experience Journey Mapping: A 2025 Guide to Engaged, Aligned Teams

Trends Shaping the Future of Employee Experience Platforms

The employee experience platform landscape is evolving fast. Here are five trends you can’t ignore:

1. AI-led Sentiment Analysis and Personalization

Advanced platforms are using artificial intelligence to detect moods, automate feedback, and personalize content. This improves accuracy and responsiveness. AI-powered bots, such as those in Kapture EX, deliver instant answers and enhance workplace support.

2. EX and CX Are Converging

According to McKinsey, companies with a strong employee experience tend to see better customer loyalty. Platforms now integrate both, bringing support, feedback, and performance tools together to drive alignment.

3. Remote-First Optimization

As hybrid work becomes standard, platforms provide functionalities such as virtual engagement centers and gamified acknowledgment. No matter where they are, these tools keep employees connected.

4. Greater Focus on DEI and Mental Health

Platforms are progressively offering anonymous surveys and wellness modules. This augments diversity, equity, inclusion (DEI), and mental health. Empuls and Glint lead the charge with inclusive engagement solutions.

5. Predictive Analytics for Attrition and Engagement

You can identify disengagement risks early before they worsen. Predictive tools analyze behavioral signals and sentiment movements to assist managers in making prompt decisions.

The future of EX is data-informed and profoundly human-centric. Selecting a platform that adapts to these trends positions your staff and company for success.

Final Thoughts: Powering EX for Better CX Outcomes

When your team feels empowered, they’re more inclined to provide outstanding customer experiences. Platforms like Kapture EX are designed to make this possible.

From smart ticketing solutions to integrated collaboration tools, it cultivates a smooth workplace where efficiency thrives. Kapture aids in enhancing internal support and boosting team communication, allowing you to concentrate on what truly counts: your team.

Through intelligent AI analytics and smooth integrations, your team receives precisely what they require, exactly when it’s necessary. The result? A happier workforce, fewer delays, and a CX strategy that works.

If you’re ready to bridge the EX–CX gap, Kapture is your platform. Build a workplace where employees succeed, and your customers feel the impact.

Book a free demo today!

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