Vikas Garg
Vikas Garg, CPO and co-founder of Kapture, is a tech visionary focused on transforming customer experience through AI-powered solutions. With a deep understanding of AI and automation, Vikas works to bridge the gap between technology and exceptional customer service.
» More blog posts by Vikas Garg:
10 Ways to Provide Better Contact Center Reporting and Analytics
There is no denying that your company is only as good as the decisions you […]
7 Benefits of Ticket Merging
One of the major tasks of customer support in a company is resolving customer issues […]
How to Build a Customer Success roadmap?
Future-proofing your company’s customer experience Imagine that you’re a mountain guide and you’re taking your […]
7 ways to Increase Your Field Technician Productivity
Fieldwork requires a lot of coordination with the contact center and the customers. Managing field […]
How to Protect Your Customer Data from Hackers?
CX Cyber Security Essentials Customer Experience (CX) systems are among the most useful applications for […]
Why do we need an LMS for banking and finance?
The banking industry is undergoing tremendous transformations. Financial services, internal procedures, and most crucially, the […]
Customer Lifetime Value And Client Retention: Why Is It Important?
What Is Customer Lifetime Value? Customer lifetime value, or yet again, lifetime customer value (CLV, […]
Top 5 Benefits of Resource Scheduling
For any organization, an efficient resource allocation is always a huge task consuming massive hours […]
15 Best Practices For Your Social Media Customer Service Strategy
“94% of consumers say an online review has convinced them to avoid a business.” – […]
Features
Industries
Use Cases
- Helpdesk Management System
- Omnichannel Contact Center
- Internal Ticketing
- AI Ticket Management System
- Service Center Software
- Customer Experience Platform
- Email Ticketing System
Compare
Resources
Company
