Vikas Garg
Vikas Garg, CPO and co-founder of Kapture, is a tech visionary focused on transforming customer experience through AI-powered solutions. With a deep understanding of AI and automation, Vikas works to bridge the gap between technology and exceptional customer service.
» More blog posts by Vikas Garg:
Will AI replace human customer support agents?
“Augmented intelligence is all about people taking advantage of AI” –– Svetlana Sicular, research vice […]
Qualitative And Quantitative Feedback – Key Difference & Importance
Table of Contents 1. What is Qualitative Feedback? 2. Why is Qualitative Feedback important? 3. […]
Closing the Gaps Across the Customer Support Lifecycle to Deliver Superior CX
Your business is significantly impacted when you use feedback from customers to enhance the customer […]
Mastering the Art of Quick Response: Handling Large Support Ticket Volumes with Ease
A rise in the number of customers for a business comes with an increase in […]
Five ways to prevent contact center burnout and reduce turnover rates
It can be difficult and stressful to work in a contact center. Employees may become […]
Converting Negative NPS Scores into Positive Change: Strategies for Improvement
While a positive Net Promoter Score (NPS) is a coveted indicator of customer satisfaction, a […]
How To Turn Your Customer Feedback Into Actionable Insights?
It is of the utmost importance for businesses seeking growth to keep an eye on […]
Boosting Customer Feedback Participation: Proven Tactics for Increasing NPS Survey Responses
Customer feedback is a goldmine of insights that can fuel the growth of a business. […]
How To Improve Inventory Visibility?
For your business to thrive, improving inventory visibility is crucial. Excess inventory ties up capital, […]
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