Vikas Garg
Vikas Garg, CPO and co-founder of Kapture, is a tech visionary focused on transforming customer experience through AI-powered solutions. With a deep understanding of AI and automation, Vikas works to bridge the gap between technology and exceptional customer service.
» More blog posts by Vikas Garg:
Covid-ready Remote Work Solutions for Customer Support Teams
According to a study by Pennsylvania State University, “56% of businesses believe that remote working […]
How to Make the Customer Support Agent UI Better
In the past decades, businesses have tremendously evolved in offering services to their customers. A […]
Customer Experience: The Changing Trends in 2021
The 21st century might be the era of digital transformation, but the key factor that […]
The Ultimate Guide To Field Service Management
There are around 20 million field service technicians worldwide and among them, only 48% of […]
3 Efficient Ways for B2B to Improve their CX
Over the past few years, the appreciation of CX has rapidly grown. Businesses are now […]
How Kapture CRM is helping Hundreds of Businesses Increase Customer Happiness
Customer Support has become an integral part of almost every business enterprise these days. Moving […]
Harness the Benefits of Content Intelligence To Enhance Customer Experience
With every passing year, the need to develop a more personalized and customized approach for […]
The Role of Emotional Intelligence in Enhancing Customer Experience
Digital transformation has brought with it new technologies, features, and tools to meet up with […]
Everything You Need to Know About Migrating to Kapture CRM
CRM or Customer Relationship Management is not merely a buzzword today. It’s the bridge that […]
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