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Vikas Garg

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CPO

Vikas Garg, CPO and co-founder of Kapture, is a tech visionary focused on transforming customer experience through AI-powered solutions. With a deep understanding of AI and automation, Vikas works to bridge the gap between technology and exceptional customer service.

» More blog posts by Vikas Garg:

Customer Service 03 Dec 2021

Handling Customer Complaints on Social Media: Proven Strategies for Success

Does your brand receive numerous queries and complaints on social media? Are your agents struggling […]

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Customer Service 03 Dec 2021

The Road to Customer Satisfaction: Best Practices Unveiled

Table of contents 1 . What is the importance of customer satisfaction? 2. The Five […]

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Customer Service 02 Dec 2021

The Ultimate Guide to Design Customer Support Escalation Matrix

“Between an uncontrolled escalation and passivity, there’s a demanding road of responsibility that we must […]

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Customer Service 23 Nov 2021

How To Make The Shift from Reactive to Proactive Customer Service

In the realm of customer service, the term “proactive customer service” is often mentioned. While […]

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Customer Service 22 Nov 2021

The Best Customer Ticket Assignment Strategies

“People will soon forget what you said. They will never forget how you made them […]

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Practical Ways to Automate Ecommerce Customer Service

Automated customer service in e-commerce is a method of responding to customers by leveraging a […]

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Customer Service 17 Nov 2021

How Do You Evaluate Customer Service

When your customers are satisfied and happy with your customer service they tend to promote […]

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Customer Service 22 Oct 2021

How to Build a Better Customer Service Process Workflow

Businesses are continuously looking for methods to streamline the processes and procedures involved in any […]

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Customer Service 18 Oct 2021

Strategy to Deliver a More Personalized Customer Service

Happy customers are your biggest advocates and can become your most successful sales team. –Lisa […]

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