Vikas Garg
Vikas Garg, CPO and co-founder of Kapture, is a tech visionary focused on transforming customer experience through AI-powered solutions. With a deep understanding of AI and automation, Vikas works to bridge the gap between technology and exceptional customer service.
» More blog posts by Vikas Garg:
Handling Customer Complaints on Social Media: Proven Strategies for Success
Does your brand receive numerous queries and complaints on social media? Are your agents struggling […]
The Road to Customer Satisfaction: Best Practices Unveiled
Customer Satisfaction is a key metric that businesses use to understand how happy a customer […]
The Ultimate Guide to Design Customer Support Escalation Matrix
“Between an uncontrolled escalation and passivity, there’s a demanding road of responsibility that we must […]
How To Make The Shift from Reactive to Proactive Customer Service
In the realm of customer service, the term “proactive customer service” is often mentioned. While […]
The Best Customer Ticket Assignment Strategies
“People will soon forget what you said. They will never forget how you made them […]
Practical Ways to Automate Ecommerce Customer Service
Automated customer service in e-commerce is a method of responding to customers by leveraging a […]
How Do You Evaluate Customer Service
When your customers are satisfied and happy with your customer service they tend to promote […]
How to Build a Better Customer Service Process Workflow
Businesses are continuously looking for methods to streamline the processes and procedures involved in any […]
Strategy to Deliver a More Personalized Customer Service
Happy customers are your biggest advocates and can become your most successful sales team. –Lisa […]
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