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Vikas Garg

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CPO

Vikas Garg, CPO and co-founder of Kapture, is a tech visionary focused on transforming customer experience through AI-powered solutions. With a deep understanding of AI and automation, Vikas works to bridge the gap between technology and exceptional customer service.

» More blog posts by Vikas Garg:

Customer Experience 03 Mar 2022

What is a help desk?

If you are a frequent website or app user, you might have noticed a “chat […]

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Customer Experience 03 Mar 2022

11 Proven Strategies for Building a Customer-Centric Company

Customers make or break your business. Hence, it is important to plant customers at the […]

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Customer Service 28 Feb 2022

10 Strategies for Doing Customer Service Right as a Startup

Exceptional customer experiences are no longer just a bonus—they’re a necessity. For startups, building strong […]

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Analytics & Insights 25 Feb 2022

Boost Your Service Practices By Measuring Customer Satisfaction (CSAT)

51% of customers will never do business again with a company that offers a poor […]

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Customer Experience 24 Feb 2022

How To Boost Customer Satisfaction With Help Desk Software

Want Great Customer Satisfaction Rates with Help Desk Software? Let us guide you further into […]

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AI & Automation 24 Feb 2022

5 ways to improve customer self-service strategies

Across industries, fully 81% of all customers attempt to take care of matters themselves before […]

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Customer Service 21 Feb 2022

The First Call Resolution Advantage: Everything You Need to Know

Table of Contents 1. Defining First Call Resolution 2. The Significance of First Call Resolution […]

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AI & Automation 18 Feb 2022

THE FUTURE OF SELF-SERVICE

The goal of any customer-centric business is to increase value by decreasing effort. Let us […]

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Customer Service 18 Feb 2022

Here’s all that is to know about an Agent’s Tone of Voice in Customer Service

Customer Support is one of the key differentiators that every company out there strives to […]

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