Vikas Garg
Vikas Garg, CPO and co-founder of Kapture, is a tech visionary focused on transforming customer experience through AI-powered solutions. With a deep understanding of AI and automation, Vikas works to bridge the gap between technology and exceptional customer service.
» More blog posts by Vikas Garg:
What is a help desk?
If you are a frequent website or app user, you might have noticed a “chat […]
11 Proven Strategies for Building a Customer-Centric Company
Customers make or break your business. Hence, it is important to plant customers at the […]
10 Strategies for Doing Customer Service Right as a Startup
Exceptional customer experiences are no longer just a bonus—they’re a necessity. For startups, building strong […]
Boost Your Service Practices By Measuring Customer Satisfaction (CSAT)
51% of customers will never do business again with a company that offers a poor […]
How To Boost Customer Satisfaction With Help Desk Software
Want Great Customer Satisfaction Rates with Help Desk Software? Let us guide you further into […]
5 ways to improve customer self-service strategies
Across industries, fully 81% of all customers attempt to take care of matters themselves before […]
The First Call Resolution Advantage: Everything You Need to Know
Table of Contents 1. Defining First Call Resolution 2. The Significance of First Call Resolution […]
THE FUTURE OF SELF-SERVICE
The goal of any customer-centric business is to increase value by decreasing effort. Let us […]
Here’s all that is to know about an Agent’s Tone of Voice in Customer Service
Customer Support is one of the key differentiators that every company out there strives to […]
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