Seona Shaji

Ever called customer support only to get stuck in an endless IVR loop? Now imagine […]

Customer expectations are at an all-time high right now. 73% of customers expect businesses to genuinely comprehend […]

Imagine a scenario in which a large retailer struggles to provide personalized customer service due […]

HubSpot Service Hub is an all-in-one customer service platform focused on adding functionality to its […]

Customer expectations are higher than ever, with one in three customers ready to leave a brand after just one poor experience. This blog explores 17 customer experience platforms helping businesses deliver seamless, personalized interactions that turn CX into a true competitive edge.

Looking for a Sprinklr alternative that delivers faster resolutions and deeper customer insights? Kapture offers a unified platform tailored for CX-first teams—blending automation, omnichannel support, and real-time reporting to transform your service delivery.

Salesforce Service Cloud is powerful but complex and costly, often overwhelming teams. This blog explains 11 easier, more affordable alternatives that improve customer support and satisfaction.

Efficiency and precision are paramount when it comes to the customer experience. While most CX […]

Gone are the days when service desks were limited to IT troubleshooting. Today, they serve as […]