Seona Shaji

Good customer service is the foundation of a successful business. It is built on consistently […]

“I think it’s very important to have a feedback loop, where you’re constantly thinking about […]

The customer support sector is navigating the dual pressures of providing 24/7 support and accommodating […]

A G2 report shows that 93% of customer service teams believe that customer demands are […]

As per Forrester’s European Banking Customer Experience Index (1), quick settlements of customer inquiries, simple language […]

When it comes to interactions between companies and their customers, conversational AI lays the groundwork […]

When you hear “copilot,” you probably think of the aviation industry—a trusted partner helping the […]

“It’s not about displacing humans; it’s about humanizing the digital experience.” – Rob Garf (VP, […]

Businesses today are under strain to provide prompt, individualized, and satisfying customer service.  According to […]