Seona Shaji
Seona Shaji is a seasoned content writer with a passion for crafting engaging and informative narratives. With a keen eye for detail and a knack for simplifying complex topics, she excels at translating technical information into clear and accessible content.
» More blog posts by Seona Shaji:
From Burnout to Brilliance: Rethinking Agent Experience with AI
It’s not hard to see why so many support agents feel overloaded. The pace of […]
Beyond the Prompt: Unlocking the Real Power of LLMs
Most people use Large Language Models (LLMs) like they use a Swiss Army knife to […]
Why Vertical LLMs Are the Future of AI-Driven Customer Experience?
The key is to set realistic customer expectations and then not just to meet them, but […]
The Cost of Doing Nothing: Why AI Adoption Is No Longer Optional in CX
Can you think of a world without smartphones, cars, or computers? Technologies that once seemed […]
Agentic AI in CX: Moving Beyond Automation to Autonomy
What if your customer support agents didn’t follow scripts but could think, act, and adapt […]
Agentic AI vs. Generative AI: What’s the Difference & Why it Matters
Think of Dolores from Westworld — no longer just following commands, but learning, adapting, and […]
CX for Retail Energy: How Customer Experience is Reshaping the Energy Sector
A customer receives a surprisingly high energy bill but struggles to understand the charges. They […]
Best Customer Experience Software in Utilities (2025): Top Solutions for Better CX
Utility companies are directly accountable for making the basic amenities of life accessible to the general […]
CX Transformation for Energy & Utilities: The Future of Customer Experience in Power
Imagine a customer struggling with a sudden spike in their utility bill, only to be […]
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