Seona Shaji

Support agents are feeling overwhelmed as customer requests surge across multiple channels. This blog explores how AI is easing that pressure—automating repetitive tasks, guiding agents in real time, and improving overall well-being and performance.

Most people use Large Language Models (LLMs) like they use a Swiss Army knife to […]

Vertical LLMs are redefining customer experience in 2026 with industry-specific intelligence that delivers more personalized and context-rich interactions.

AI is no longer a futuristic concept—it’s an everyday essential. From chatbots to customer insights, businesses now rely on AI to deliver personalized experiences, boost efficiency, and stay competitive.

What if your support agents could think and act like human experts—only faster? That’s exactly what Agentic AI enables. Moving beyond scripted automation, it learns, reasons, and adapts in real time, making customer interactions smarter and more seamless than ever.

Agentic AI marks a leap from scripted automation to autonomous decision-making, much like Dolores in Westworld learning to think on her own. It’s reshaping customer service by enabling AI systems that adapt, act, and deliver smarter, real-time experiences.

Long wait times and unclear billing often push energy customers to switch providers. With advanced CX tools, retail energy companies can enhance transparency, personalize interactions, and build lasting trust.

Customer satisfaction in the US utility sector has hit a four-year low, largely due to poor service and outdated systems. Modern CX software can bridge this gap by streamlining operations, empowering employees, and improving customer engagement.

Long wait times and unclear responses can quickly erode customer trust in the energy sector. CX transformation with real-time updates and personalized solutions is now key to boosting loyalty and retention.