Seona Shaji

With personalization on the rise, customers are expecting more from businesses. An EduMe study shows […]

Introduction to Freshdesk and the Need for Alternatives “Customer need” is a dynamic entity that […]

Looking for a Sprinklr alternative that delivers faster resolutions and deeper customer insights? Kapture offers a unified platform tailored for CX-first teams—blending automation, omnichannel support, and real-time reporting to transform your service delivery.

Salesforce Service Cloud is a powerful customer service platform known for its extensive functionality and […]

Efficiency and precision are paramount when it comes to the customer experience. While most CX […]

Gone are the days when service desks were limited to IT troubleshooting. Today, they serve as […]

Picture a world where every customer interaction reveals valuable insights for your business. That’s exactly […]

How can your company know what is working and not working in the contact center? […]

Support staff frequently deal with lengthy phone calls in which customers are routed from one […]