Seona Shaji
Seona Shaji is a seasoned content writer with a passion for crafting engaging and informative narratives. With a keen eye for detail and a knack for simplifying complex topics, she excels at translating technical information into clear and accessible content.
» More blog posts by Seona Shaji:
Agentic AI in CX: Moving Beyond Automation to Autonomy
What if your customer support agents didn’t follow scripts but could think, act, and adapt […]
Agentic AI vs. Generative AI: What’s the Difference & Why it Matters
Think of Dolores from Westworld — no longer just following commands, but learning, adapting, and […]
CX for Retail Energy: How Customer Experience is Reshaping the Energy Sector
A customer receives a surprisingly high energy bill but struggles to understand the charges. They […]
Best Customer Experience Software in Utilities (2025): Top Solutions for Better CX
Utility companies are directly accountable for making the basic amenities of life accessible to the general […]
CX Transformation for Energy & Utilities: The Future of Customer Experience in Power
Imagine a customer struggling with a sudden spike in their utility bill, only to be […]
Inside the AI Agent Brain: How Natural Language Processing Works
Ever called customer support only to get stuck in an endless IVR loop? Now imagine […]
AI for Customer Support: Should You Go Native or Add-On?
Customer expectations are at an all-time high right now. 73% of customers expect businesses to genuinely comprehend […]
Leveraging Predictive Analytics to Personalize CX in the Retail Sector
Imagine a scenario in which a large retailer struggles to provide personalized customer service due […]
Top 13 HubSpot Service Hub Alternatives: Comparison, Benefits, and Expert Picks for 2025
HubSpot Service Hub is an all-in-one customer service platform focused on adding functionality to its […]
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