Seona Shaji

Frontier models sound promising, but most fail at logic, not language—risking customer trust. This blog reveals where AI delivers and where it still falls short.

Did you know poor SLA adherence could be costing you your customers and millions in […]

Have you ever had a chatbot sound absolutely sure yet completely wrong? Odds are, you’ve […]

Multimodal AI is moving from its experimental stage to now reshaping how brands build customer […]

Customers don’t expect you to be perfect. They do expect you to fix things when […]

The demands placed on AI in today’s business environment are no longer simple or isolated. […]

Salesforce’s recent move to acquire Informatica for nearly $8 billion isn’t just a bet on […]

Rule-based chatbots were the first common components of the chatbot hype cycle. These systems were […]

You’ve got to start with the customer experience and work back toward the technology, not […]