Seona Shaji
Seona Shaji is a seasoned content writer with a passion for crafting engaging and informative narratives. With a keen eye for detail and a knack for simplifying complex topics, she excels at translating technical information into clear and accessible content.
» More blog posts by Seona Shaji:
The Voice AI Advantage: Simplifying E-Commerce Returns
Customers don’t expect you to be perfect. They do expect you to fix things when […]
From Solo Agents to AI Collaboratives: The Rise of Multi-Agent Workflows in 2025
The demands placed on AI in today’s business environment are no longer simple or isolated. […]
Salesforce’s $8B Bet on AI Begins Where Most Fail: The Data Layer
Salesforce’s recent move to acquire Informatica for nearly $8 billion isn’t just a bet on […]
Smarter CX with RAG: Enhancing LLMs for Accuracy and Context
Rule-based chatbots were the first common components of the chatbot hype cycle. These systems were […]
The Future of Customer Support: Ticketing System Innovations
You’ve got to start with the customer experience and work back toward the technology, not […]
From Burnout to Brilliance: Rethinking Agent Experience with AI
It’s not hard to see why so many support agents feel overloaded. The pace of […]
Beyond the Prompt: Unlocking the Real Power of LLMs
Most people use Large Language Models (LLMs) like they use a Swiss Army knife to […]
Why Vertical LLMs Are the Future of AI-Driven Customer Experience?
The key is to set realistic customer expectations and then not just to meet them, but […]
The Cost of Doing Nothing: Why AI Adoption Is No Longer Optional in CX
Can you think of a world without smartphones, cars, or computers? Technologies that once seemed […]
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