Seona Shaji

Shadow AI is changing how employees use technology at work, often without approval or oversight. While it offers speed and convenience, it also raises serious risks for data security and compliance. In this blog, we explore why Shadow AI is spreading so quickly, the dangers it creates, and the strategies organizations can use to stay in control.

This blog explores how CX security has evolved beyond traditional firewalls in an AI-driven world. With rising data breaches across customer touchpoints, static defenses are no longer enough. We’ll look at why security is now a frontline CX issue and how adaptive safeguards can protect both customer trust and compliance.

Enterprises run on countless apps, leading to “app fatigue” and scattered workflows. AI is now emerging as the connective layer that unifies systems and makes work more seamless.

Enterprises are moving past public AI in 2025, demanding private, secure, and customizable systems. As major players pivot to enterprise-grade models, the shift toward sovereign AI is clear. This blog explores the drivers behind that change.

Agentic AI makes decisions autonomously, and Chain-of-Thought (CoT) monitoring reveals its reasoning. As agentic AI is deployed, CoT monitoring ensures transparency and auditability. Can we truly see what AI “thinks”? This blog explores that.

GPT-5, launched on August 7, 2025, raises the bar for speed, accuracy, and reasoning—scoring up to 89% in advanced benchmarks through intelligent real‑time routing. Yet its shift to a cooler, precision‑first style has divided users, prompting OpenAI to keep GPT-4o alongside it.

Conversational AI is powerful—but risky. One misstep can leak sensitive data. As adoption grows, so must security. Here’s how to protect CX in the age of AI.

Enterprise AI is now mission-critical—but fragmented systems are holding it back. Model Context Protocol (MCP) brings shared context across AI models, enabling smarter, scalable, and more resilient enterprise AI. Here’s why it could be the most important layer yet.

Kapture CX has been named a 2025 Customers’ Choice in the CRM Customer Engagement Center category on Gartner® Peer Insights™, with a 4.8/5 rating and 84% of users recommending the platform.