Seona Shaji

Conversational AI is powerful—but risky. One misstep can leak sensitive data. As adoption grows, so must security. Here’s how to protect CX in the age of AI.

Enterprise AI is now mission-critical—but fragmented systems are holding it back. Model Context Protocol (MCP) brings shared context across AI models, enabling smarter, scalable, and more resilient enterprise AI. Here’s why it could be the most important layer yet.

Kapture CX has been named a 2025 Customers’ Choice in the CRM Customer Engagement Center category on Gartner® Peer Insights™, with a 4.8/5 rating and 84% of users recommending the platform.

Prompt injection is a rising threat in AI systems, allowing attackers to manipulate how large language models respond. This blog explores how it works and the strategies to defend against it.

Many CX teams are betting on vague, overconfident AI strategies that miss real-world support needs. This blog unpacks how Prompt Whisperers are changing the game with precise, scalable prompt engineering.

Frontier models sound promising, but most fail at logic, not language—risking customer trust. This blog reveals where AI delivers and where it still falls short.

Did you know poor SLA adherence could be costing you your customers and millions in […]

Have you ever had a chatbot sound absolutely sure yet completely wrong? Odds are, you’ve […]

Multimodal AI is moving from its experimental stage to now reshaping how brands build customer […]