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Seona Shaji

Senior Content Writer

Seona Shaji is a seasoned content writer with a passion for crafting engaging and informative narratives. With a keen eye for detail and a knack for simplifying complex topics, she excels at translating technical information into clear and accessible content.

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» More blog posts by Seona Shaji:

ecommerce returns with voice ai

The Voice AI Advantage: Simplifying E-Commerce Returns

Table of Contents 1. The E-Commerce Return Dilemma 2. Where Voice AI Makes the Difference […]

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Multi-Agent Workflows

From Solo Agents to AI Collaboratives: The Rise of Multi-Agent Workflows in 2025

Table of Contents 1. What Are Multi-Agent Workflows? 2. How Multi-Agent Workflows Function 3. How […]

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gupshup alternatives

Gupshup Alternatives: 9 Better Messaging Platforms for Smarter Customer Conversations

Table of Contents 1. Why Businesses Look for Gupshup Alternatives? 2. 5 Key Features to […]

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yellow ai alternative

Yellow.ai Alternatives: 11 Powerful CX Platforms to Consider in 2025

Table of contents 1. Why Businesses Look for Yellow.ai Alternatives 2. Key Features to Compare […]

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Salesforce’s $8B Bet on AI Begins Where Most Fail: The Data Layer

Salesforce’s recent move to acquire Informatica for nearly $8 billion isn’t just a bet on […]

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Best Conversational AI chatbot for Customer Support

Best Conversational AI Chatbot for Customer Support: Top 11 Tools in 2025

Table of Contents 1 . Overview of a Conversational AI Chatbot in Customer Support 2. […]

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Contact center automation Platform

Top 9 Contact Center Automation Platforms for Enhanced Customer Service in 2025

Table of Contents 1 . Why Businesses Need a Contact Center Automation Platform 2. 9 […]

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Intercom Alternatives

15 Best Intercom Alternatives to Consider in 2025

Table of Contents 1 . Why Businesses Look for Intercom Alternatives 2. What to Look […]

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LLM with RAG

Smarter CX with RAG: Enhancing LLMs for Accuracy and Context

Table of Contents 1. The Problem with Traditional Chatbots and Vanilla LLMs  2. What is […]

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NPS Software

13 Best NPS Software Tools That Will Transform Your Customer Experience in 2025

Table of Contents 1 . What Is The Net Promoter Score (NPS)? 2. Why Is […]

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