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Pranav Ramkumar

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Senior Content Writer

Pranav R is a Content Marketer with expertise and experience in creating & curating content for B2B audiences. He’s been writing for 4+ years and is passionate about bringing new perspectives, pointers & puns to what he writes.

» More blog posts by Pranav Ramkumar:

Customer Experience 23 Jun 2025

LLMs in Healthcare CX: Empathy Meets Accuracy

In healthcare, every second counts — speed, accuracy, and empathy must work hand in hand. This blog explores how Large Language Models (LLMs) are transforming healthcare CX by enhancing precision, compassion, and patient satisfaction at scale.

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AI Agent & Automation 11 Jun 2025

Agentic AI: From Prompt to Power

We’ve all been there — asking a chatbot a simple question only to get a long, unhelpful answer. That’s changing with Agentic AI — the new era where AI doesn’t just talk, it takes action.

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Enhancing Customer Experience for Payment Processors with Gen AI

Each time we make a UPI payment, imagining a time without them becomes harder. From […]

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Revolutionizing Lending CX with Gen AI

Digital lending is a burgeoning industry, with billions of dollars being lent out to consumers. […]

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Customer Experience 16 Apr 2024

Dear CEOs, Here’s How Your Chief Customer Officers (CCO) Can Help You!

The Chief Customer Officer (CCO) role has never been more critical. Whether called the Chief […]

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Customer Experience 12 Mar 2024

6 Customer Experience Trends for 2025 & Beyond

As consumer dynamics gradually shift towards e-commerce purchases, their preferences & expectations become more pronounced […]

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How Kapture CX Outshines DIY AI

OpenAI has revolutionized the way companies think about AI. What was once considered a mysterious, […]

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