Pranav Ramkumar
Pranav R is a Content Marketer with expertise and experience in creating & curating content for B2B audiences. He’s been writing for 4+ years and is passionate about bringing new perspectives, pointers & puns to what he writes.
» More blog posts by Pranav Ramkumar:
LLMs in Healthcare CX: Empathy Meets Accuracy
A nurse oversees three patients, has a caregiver waiting, and addresses an urgent lab notification, […]
Agentic AI: From Prompt to Power
We’ve all been here. You type out a long question to ask a chatbot, hit […]
Enhancing Customer Experience for Payment Processors with Gen AI
Each time we make a UPI payment, imagining a time without them becomes harder. From […]
Revolutionizing Lending CX with Gen AI
Digital lending is a burgeoning industry, with billions of dollars being lent out to consumers. […]
Dear CEOs, Here’s How Your Chief Customer Officers (CCO) Can Help You!
The Chief Customer Officer (CCO) role has never been more critical. Whether called the Chief […]
6 Customer Experience Trends for 2025 & Beyond
As consumer dynamics gradually shift towards e-commerce purchases, their preferences & expectations become more pronounced […]
How Kapture CX Outshines DIY AI
OpenAI has revolutionized the way companies think about AI. What was once considered a mysterious, […]
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