Pranav Ramkumar

Priya’s story isn’t unique—repeating the same issue to different agents is a common frustration. The real problem isn’t bad tech; it’s the lack of memory in customer interactions. This blog explores how fixing that gap can turn support from reactive to truly relational.

Training AI for customer support is challenging due to strict data privacy regulations. This blog explores how synthetic data offers a safe, realistic way to train CX models without risking compliance.

B2B sentiment isn’t one-dimensional. With multiple stakeholders and shifting priorities, reading tone isn’t enough. Since 64% of B2B buyers switch after one bad experience (Forrester), support teams need tools that grasp context, not just emotion.

In healthcare, every second counts — speed, accuracy, and empathy must work hand in hand. This blog explores how Large Language Models (LLMs) are transforming healthcare CX by enhancing precision, compassion, and patient satisfaction at scale.

We’ve all been there — asking a chatbot a simple question only to get a long, unhelpful answer. That’s changing with Agentic AI — the new era where AI doesn’t just talk, it takes action.

Each time we make a UPI payment, imagining a time without them becomes harder. From […]

Digital lending is a burgeoning industry, with billions of dollars being lent out to consumers. […]

The Chief Customer Officer (CCO) role has never been more critical. Whether called the Chief […]

As consumer dynamics gradually shift towards e-commerce purchases, their preferences & expectations become more pronounced […]