Pranav Ramkumar

Autonomous CX is reshaping customer service, but even the smartest AI has limits. From vague queries to sensitive conversations, failures are inevitable. With Gartner projecting that 20% of cases will still require human support by 2029, enterprises must plan for smooth handoffs and escalation paths. This blog explains how to build resilient systems that keep service quality intact—even when AI gets stuck.

Customer experience is a top differentiator, now driving 81% of businesses. But scaling AI for CX can quickly inflate costs. This blog guides you on balancing AI power and cost to keep CX efficient and ROI-positive.

As enterprises adopt generative AI, they’re moving from ad-hoc prompts to managed AI communication systems. Prompt governance is now essential—ensuring every AI response matches brand standards, complies with regulations, and evolves with business needs.

In 2025, AI tools are everywhere—but when they feel too human, they enter the Uncanny Valley and create discomfort. The fix? Build AI that’s clearly artificial yet genuinely helpful and trustworthy.

When customers switch channels, they expect the conversation to follow. Without cross-channel context, experiences feel fragmented—and trust breaks down. This blog explores how preserving context is key to seamless, scalable omnichannel CX.

Customers still face fragmented support—repeating issues across chat, email, and calls—because AI agents don’t talk to each other. The A2A Protocol fixes this by enabling seamless agent-to-agent communication for a smoother customer experience.

Siloed conversations and lost context leave customers like Priya repeating themselves—and walking away frustrated. The real issue isn’t tech, but the lack of memory in AI systems. This blog explores how solving the memory gap can turn support into a more human, connected experience.

Training AI for customer support is challenging due to strict data privacy regulations. This blog explores how synthetic data offers a safe, realistic way to train CX models without risking compliance.

In B2C support, gauging sentiment is relatively straightforward. You’re usually hearing from one person, expressing […]