Neha Shelar

According to Gartner, 80% of customer service firms use generative AI to enhance the customer service […]

In 2025, 78% of customers in the UK said they felt frustrated when contacting customer […]

When Intercom launched, it disrupted the customer support space. It introduced in-app messaging, bots, and […]

Knowing how your customers actually feel—before they leave—is what separates brands that grow from those […]

AI tools for customer support are changing how organizations and customers interact, making service more […]

Traditional contact centers often struggle with outdated technology, high call volumes, increased abandonment rates, and […]

“Artificial intelligence would be the ultimate version of Google. The ultimate search engine that would […]

Picture this: After a long workday, a consumer browses your online store on a Friday […]

Let’s be real—chatbots are everywhere. They efficiently answer questions, process requests, and resolve customer issues. […]