Neha Shelar

Looking for simpler, faster, and more CX-focused support tools than ServiceNow? In this blog, we explore the 9 best ServiceNow alternatives for 2025 — platforms that offer powerful ticketing, automation, omnichannel support, and easier setup without the complexity of traditional ITSM suites. Whether you’re a growing support team or a CX-first enterprise, this guide will help you find the right tool for your business needs.

In 2025, customer service is no longer just a support function. It’s a key brand […]

The customer experience is the next competitive battleground. – Jerry Gregoire, CIO, Dell Computers. In […]

Is your support staff overwhelmed by enterprise help desk tickets and a flurry of consumer […]

As CX executives, you know that consistent and reliable messaging is key to maintaining customer […]

Gorgias built its name as the go-to helpdesk for Shopify merchants, thanks to its tight […]

Pylon is known for helping teams manage customer support through a clean, straightforward ticketing system […]

Today’s customers rarely pick up the phone or write emails. Most prefer sending a quick […]

Choosing the right customer experience (CX) platform can make or break how users perceive your […]