Neha Shelar

Large Language Models (LLMs) are redefining customer interactions with instant, personalized experiences. With 72% of enterprises boosting LLM investments, this blog explains what they are, how they work, and their impact on CX.

This blog explains how no-code AI agent builders are transforming customer service by empowering teams to create intelligent support agents without coding expertise. These platforms enable businesses to automate routine queries, reduce costs, and deliver faster, more personalized experiences to customers.

In 2025, 66% of consumers expect brands to understand their needs, yet 55% still feel they’re talking to disconnected teams. One bad interaction can cost loyalty. The answer is omnichannel customer support — delivering seamless, personalized experiences across every touchpoint.

Customer journey mapping helps CX teams move beyond guesswork, visualizing every touchpoint to uncover real pain points and opportunities. In this blog, we share a step-by-step guide to creating a customer journey map that drives personalization, loyalty, and growth.

Kore.ai is a leader in conversational AI, but not every business finds it the right fit. Challenges with customization, integrations, and workflow have many exploring alternatives. In this blog, we highlight nine top Kore.ai competitors for 2025 that deliver smarter, faster, and more adaptable customer service.

Employee productivity is a critical priority in 2025, as only 41% of employees are reaching their maximum potential, causing businesses to miss out on valuable growth opportunities. This blog reveals actionable strategies organizations can use to drive motivation, boost engagement, and strengthen team performance in a flexible work environment.

Customer experience management (CEM) is now as critical as price or product. A single poor interaction can undo months of trust, while consistent, personalized service builds lasting loyalty. With expectations rising and AI reshaping service, companies that embed CEM into daily operations are best positioned for growth and long-term success.

A slow reply or clunky system can quickly push customers toward competitors. With 80% of customers valuing speed and convenience, the right support ticket system becomes critical. This guide helps you cut through the clutter and find a solution that boosts response times, streamlines workflows, and builds trust.

This blog explains Haptik’s role in conversational AI, its challenges, and why many are now exploring top Haptik alternatives in 2025 to meet rising AI and customer engagement demands.