Pricing

AgentOS

Build your agentic enterprise.

Bringing AI and human intelligence together for concierge execution. At any volume, across any function, for every customer.

Explore

VITOS

Agent Builder

Build, test, and deploy AI agents across any channel or workflow. No code required.

Create

Build agents for voice, chat, email, and social.

Orchestrate

Coordinate agents and run multi-step workflows across systems.

Deploy

Test against edge cases before go-live.

COMMAND

Human Layer

Define exactly where and how humans step in across any agent workflow.

Oversee

Review AI agents and their actions across the board.

Approve

Route approvals to wherever your teams are.

Override

Take over any live process instantly.

CALIBRATE

Audit Layer

Monitor and evaluate every agent and human interaction against defined standards.

Record

Log every interaction against SLAs.

Assess

Score quality and adherence automatically.

Coach

Turn gaps into coaching, wins into training.

PULSE

Intelligence Layer

Query, analyse, and act on operational data without waiting for a report.

Analyse

Ask questions across any operational data.

Recommend

Surface actions from patterns across your operation.

Act

Execute recommendations without manual steps.

Solutions

BFSI OVERVIEW

Smarter Conversations
Stronger Financial Outcomes.

Transform customer interactions across the financial journey with AI-powered solutions built for BFSI.

View BFSI overview

Subindustries

Retail & Corporate Banking Lending Trading Insurance Payments & Fintech Wealth & Asset Management

RETAIL OVERVIEW

Personalise Every Shopping Experience.

Deliver seamless omnichannel support for shoppers across web, app, and in-store touchpoints.

View Retail overview

Subindustries

E-Commerce Q-Commerce Grocery Lifestyle

TRAVEL OVERVIEW

Support Travellers at Every Mile.

Handle bookings, cancellations, and real-time queries with AI agents built for travel and hospitality.

View Travel overview

Subindustries

Airlines Cruise Lines Online Travel Agencies

DIGITAL NATIVE OVERVIEW

Scale Support as Fast as You Grow.

Built for tech-first companies that need to scale customer operations without scaling headcount.

View Digital Native overview

ENERGY & UTILITIES OVERVIEW

Reliable Service for Critical Infrastructure.

Manage outage reports, billing queries, and field service coordination with intelligent automation.

View Energy overview

Subindustries

Co-ops Utilities Retail Energy

Solutions

BFSI

Collections Pre-due to 90+ DPD, fully automated. Claims Management First notice to closure, audit-ready. Retail Banking Self-serve for cards, accounts, disputes. Loan Lead Acquisition Inquiry to disbursal, end-to-end.

Explore all use cases →

Retail

Returns & Refunds Resolved without agent involvement. Order Management Track, modify, resolve in one flow. Cart Abandonment Re-engage drop-offs via app & socials. Post-Order Journeys Dispatch to delivery, proactive updates.

Explore all use cases →

Travel

Cancellations & Refunds Policy-checked, processed automatically. Booking Assistance Search to confirmation, across channels. Travel Concierge Upgrades & modifications, auto-handled. Itinerary Changes Reschedules and modifications, real-time.

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Digital Native

User Onboarding KYC to activation, guided and automated. Customer Outreach Triggered by behavior, intent & lifecycle. Technical Support Triage, deflect, resolve without escalation. Subscription Management Automate upgrades, renewals & more.

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Energy & Utilities

Customer Enrolment Plan selection to connection, end-to-end. Outage Management Automated customer updates in real time. Service Requests Automate field scheduling, dispatch & more. Billing Disputes Query to resolution, with full audit trail.

Explore all use cases →

Resources

Blogs

Perspectives on CX, AI, and enterprise operations.

Case Studies

How enterprises use Kapture & their outcomes.

Resource Hub

Ebooks, whitepapers, and guides on CX and AI.

Newsroom

Latest announcements, press coverage, & updates.

Integrations

Connect Kapture with your existing tools & systems.

API Documentation

Technical docs for developers building on Kapture.

Featured Blogs

BLOG

From Solo Agents to AI Collaboratives…

6 min read

BLOG

Smarter CX with RAG: Enhancing…

6 min read

BLOG

How AI is Revolutionizing Customer…

6 min read

Knowledge Hub

Ebooks, whitepapers, blogs, and more, to keep you ahead of every CX shift.

Company

About Us

Our story, mission, and the team behind Kapture.

Careers

Open roles across engineering, product & more.

Partners

Resell, refer, or build on top of Kapture.

Reach our sales, support, or partnerships team.

Trust Center

Security, compliance, and data privacy details.

Let’s Create A Real Impact!

See how we can grow together.

Explore partnerships

Partners

Unlock new revenue, elevate enterprise performance, and help your clients win with Agentic AI.

AgentOS

Build your agentic enterprise.

Bringing AI and human intelligence together for concierge execution. At any volume, across any function, for every customer.

Explore

VITOS

Agent Builder

Build, test, and deploy AI agents across any channel or workflow.

Create Orchestrate Deploy

COMMAND

Human Layer

Define exactly where and how humans step in across any agent workflow.

Oversee Approve Override

CALIBRATE

Audit Layer

Monitor and evaluate every agent and human interaction against defined standards.

Record Assess Coach

PULSE

Intelligence Layer

Query, analyse, and act on operational data without waiting for a report.

Analyse Recommend Act

By Industry

BFSI

Retail

Travel

Digital Native

Energy & Utilities

By Use Cases

BFSI

Collections Claims Management Retail Banking Loan Lead Acquisition

Retail

Returns & Refunds Order Management Cart Abandonment Post-Order Journeys

Travel

Cancellations & Refunds Booking Assistance Travel Concierge Itinerary Changes

Digital Native

User Onboarding Customer Outreach Technical Support Subscription Management

Energy & Utilities

Customer Enrolment Outage Management Service Requests Billing Disputes

Let’s Create A Real Impact!

Explore partnerships →

Personalized Demo

Chris Abraham John

Product Marketing-Sales Enablement Manager

Chris John is a product marketer who turns products/ features into must-haves and is always ready with the perfect quote for any situation. When he's not shaping brand stories, he's dissecting plot twists or dreaming up his own. Movies, margaritas, and marketing save his day!